Operations Coordinator

SteadyState Work Partners•Austin, TX

2d•$21•Hybrid

About The Position

SteadyState Work Partners is a human capital consulting firm specializing in human capital risk mitigation. We work with organizations when a valuable person's Heat-of-the-Moment actions or inaction are creating business consequences—and knowing better hasn't been enough to stop it. Our proprietary TAU Core™ intervention develops the I Caught Myself Reflex™ : the ability to interrupt an automatic reaction before it becomes consequential action or inaction. The Operations Coordinator helps make sure TAU Core ™ is operationally ready and runs as intended. While the Participant Success Coordinator maintains continuity with the participant, the Operations Coordinator works primarily behind the scenes to coordinate the people, information, schedules, materials, systems, and field requirements necessary for TAU Core™ delivery. You will help make sure the right things are ready, the right people have the information they need at the right time, required operational steps have been completed, and issues are identified before they interfere with delivery. This is a coordination and execution role. You are not responsible for facilitating the intervention or making field-safety decisions. You are responsible for helping make sure the operation surrounding the intervention is ready to perform.

Requirements

Ability to maintain strict confidentiality and absolute discretion in a high-trust environment is a must (non-negotiable)
Experience in operations coordination, program coordination, project coordination, administrative operations, logistics, professional services, or a similar role.
Strong organization and follow-through.
Ability to coordinate multiple people, schedules, requirements, and deadlines simultaneously.
Ability to identify missing information and unresolved dependencies before they become problems.
Sound judgment about what you can resolve independently and what requires escalation.
Clear written and verbal communication.
Strong attention to detail without losing sight of the overall operation.
Ability to work independently and maintain accurate records.
Ability to learn and consistently follow established systems and procedures.
Ability to handle confidential information appropriately.
Reliable technology and connectivity for remote work.
Ability to travel within the Austin/Central Texas area when required for TAU Core™ operations.

Nice To Haves

Lean Six Sigma (any level)
Program or project coordination
Operations coordination
Professional services operations
Learning or development program operations
Event or field operations
Logistics coordination
Education administration
Client-service operations
Healthcare or other structured service-delivery environments
Quality or process-improvement environments

Responsibilities

Coordinate operational preparation for scheduled TAU Core™ cohorts.
Maintain cohort schedules, operational go/no-go checklists, and readiness requirements.
Confirm required activities and dependencies are completed before field delivery.
Coordinate information needed by facilitators, Field Operations Safety Leads, Participant Success, and other assigned personnel.
Identify missing information, incomplete requirements, scheduling conflicts, or other operational gaps and follow through until resolved.
Escalate issues that require a decision outside your authority.
Support the operational requirements surrounding TAU Core™ field sessions.
Confirm assigned personnel, schedules, locations, materials, and other required resources are ready.
Communicate operational changes to the appropriate team members.
Help coordinate schedule or logistical changes when conditions require them.
Maintain clear awareness of what has been completed, what has changed, and what still needs attention.
Support the team without interfering with facilitation or field-safety responsibilities.
Maintain accurate operational records for TAU Core™ delivery.
Track completion of required operational activities and documentation.
Keep current information organized and available to the people who need it.
Follow established procedures, checklists, and documentation requirements.
Identify inconsistencies or process gaps and bring them forward for resolution.
Support post-delivery administrative closeout for each cohort.