Operations Coordinator - Office of Human Resources - UTK

University of Tennessee•Knoxville, TN

About The Position

Reporting to the HRIS Manager, the primary purpose of this position is to support the HR operations of the campus by reviewing and approving HR workflow transactions, processing new hires, managing and triaging emails and phone calls answering HR and DASH (Oracle HCM) questions. This position provides guidance to campus partners and employees applying knowledge of HR practices and policies.

Requirements

Bachelor’s degree in business, human resources or comparable areas and one year’s experience in human resources or business office environment
Associate’s degree in business, human resources or comparable areas and three years’ experience in human resources or business office environment
High school diploma or GED and five years’ experience in human resources or business office environment
Proficient in Microsoft suite with ability to learn new software to advance current skills
Excellent interpersonal communication skills
Ability to work independently, prioritize tasks, and use initiative
Must be detail-oriented with troubleshooting capabilities
Ability to perform research and offer recommendations
Ability to work with a variety of audiences providing excellent customer service

Nice To Haves

Experience working in a human resources office
Experience in higher education
Experience with an HRIS system

Responsibilities

Maintains DAHS (Oracle HCM) employee record integrity by reviewing transactions for accurate dates and employee information in adherence to policy and practices
Communicates data-related issues to the campus department for resolution and resolves DASH issues related to HR transactions.
Reviews I-9’s for timeliness, completeness, and appropriate documents for both citizens and non-citizens while processing new hires.
Supports Campus DASH transactions by triaging and assigning emails to other team members for research and response
Uses problem-solving and critical thinking skills to provide guidance on HR and DASH-related questions.
Answers phone calls and provides HR and DASH information over the phone
Provides written employee verification information to external agencies.
Reviews request documents for proper authorization
Compiles requested data from HRIS systems and performs calculations when necessary
Uses decision-making and sound judgment in determining the data to disclose.
Reviews personnel files with federal investigators.