Operations Coordinator - Boca Raton

Richemont•Boca Raton, FL

7d•Onsite

About The Position

Richemont, a global leader in the luxury sector, is seeking an Operations Coordinator for its Cartier boutique in Boca Raton. This role is crucial for the boutique's commercial success, ensuring adherence to Maison compliance and achieving operational excellence. The Operations Coordinator will manage daily processes, provide administrative support for transactional activities, oversee financial compliance, logistics, and inventory control, and support the implementation of policies and procedures in a dynamic and collaborative environment.

Requirements

Excellent computer skills and use of technology
MS Office experience required
Must be available to work retail hours (including weekends) and travel for trainings as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills are required
Strong understanding of client service needs and priorities (internal and external)
Frequent moving of packages and product
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
Collaborative approach with ability to foster a united work environment with a “can do” attitude
Intellectual curiosity and passion for learning

Nice To Haves

Associate’s or Bachelor’s degree preferred
Additional language skills are a plus
Previous operations experience in luxury retail, service or hospitality industry is a plus
SAP knowledge preferred

Responsibilities

Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team.
Coordinate efficient opening and closing procedures.
Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses.
Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations.
Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience.
Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory.
Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization.
Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation).
Support overall success of boutique audits; partner with management to implement and execute action plans.
Participate in daily set up and break down of boutique for opening/closing as needed.
Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers.
Assist with special projects as needed.
Consistently reach and aim to exceed all KPIs.
Develop fundamental brand knowledge to convey Cartier heritage and values.
Remain current on all industry news, local/global competition, and connection to community.
Share and collaborate with region and network peers on operational best practices.
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.
Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams.
Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities.
Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information.
Embrace and integrate diverse perspectives.
Be an active member of the network Operations community.