Operations Coordinator (AA)

HES Facilities•Saint Louis, MO

About The Position

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management. Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily. The operations coordinator is responsible for building programs designed to bring customer driven initiatives, that extend beyond custodial contract obligations, to life. In addition to program design, the operation coordinator will develop processes to measure team member engagement and support effective communication, ongoing assessment, feedback, and follow up. As a member of the leadership team, the operation coordinator will also provide administrative support related to Special Services and recruitment activities. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Requirements

High school diploma required; Bachelor’s degree preferred.
N/A
At least three (3) years’ experience in an educational environment and/or mentoring role.
Basic custodial knowledge, computer literacy, mechanical knowledge, good oral and written communication skills, and good mathematical competency.
Have passion for training, developing, motivating and investing in team members.
Possess a positive and optimistic attitude.
Must enjoy responsibility, accountability and opportunity to direct your own efforts.
Desire to achieve excellence and an aversion to mediocrity.
Ability to delegate, direct and follow up to ensure success in extensive and complex situations.
Pro-active and resourceful in nature.

Responsibilities

Design and manage the Betterment Gift Program to support initiatives to enhance the education and life skills of HES employees.
Create and deliver marketing materials to promote participation.
Build the application and selection process.
Track all applicants and participant progress.
Design individualized plans based on participant goals.
Counsel and mentor participants throughout the process.
Collect and analyze data to report on program outcomes.
Work effectively within budgetary constraints.
Promote participation in campus sustainability initiatives.
Identify team members interested in participating in programs such as SOS, RecycleMania, the Green Office Initiative, etc.
Create a “Green Team” to actively promote sustainability efforts and ensure compliance from all HES team members.
Support recruitment and onboarding tasks as directed.
Maintain confidentiality in all aspects of client, staff, and corporate information.
Interact with clients, vendors, and team members in a positive and professional manner.
Perform general clerical duties to include, but not limited to, payroll, assisting in HR matters, copying, faxing, mailing, and filing.
File and retrieve organizational documents, records, and reports.
Process monthly Special Services invoices and submit per the Monthly Finance Calendar
May conduct research, compile data, and prepare papers for consideration and presentation to the Assistant Director(s), Director, and Regional Director.
Assist in special events as directed.
Attend monthly leadership meetings.
Other duties as assigned by the Regional Director.
On occasion as directed.