Operations Coordinator

UNC-Chapel Hill • Chapel Hill, NC

31d • Hybrid

About The Position

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. The Operations Coordinator supports Carolina Performing Arts through three primary functions: event operations, box office operations, and volunteer corps coordination, focused on non-performance rentals, campus events, and special programs across CPA venues.

Requirements

• Strong organization
• Clear communication
• Sound judgment in a fast-paced, event-driven environment
• Evening and weekend availability is required.

Responsibilities

• Assists Director of Venue Operations in the coordination of all aspects of event execution, including logistics, venue readiness, staffing, technical setup, and on-site support from pre-event planning through post-event closeout.
• Serves as the primary liaison for assigned venue rental clients and internal campus partners to ensure smooth, high-quality event execution.
• Manages daily box office operations, including sales transactions, patron communications, reporting, and PCI -compliant procedures.
• Ensures accurate records, supports customer service needs, and supports outreach and rental-related ticketing coordination.
• Ensures the box office is sufficiently staffed, creates schedules, and provides coverage when needed to maintain smooth operations and consistent service levels.
• Oversees volunteer scheduling, communication, training, and on-site support for CPA events.
• Maintains volunteer records and supplies, ensures adequate staffing for shifts, and provides on-site support for volunteers during shifts, including coordination, training reinforcement, and escalation of issues as needed.
• Collaborates closely with Production, House Management, Marketing, and Business Office teams to ensure effective coordination across all CPA venues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed