Operations Coordinator (Guardteck)

Kandor • Burnaby, BC

22h

About The Position

Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we're not your typical security company—we're building something different. We live by five core values: Community First, Above and Beyond, Accountability, Creative Initiative, and Be Awesome. This role is internal facing, focused on efficiency, logistics, and quality control within Internal Operations, Scheduling, Logistics, Audits, Support Services, Financial Responsibilities, and Collections.

Requirements

• Alarm monitoring, dispatch, and call center experience.
• Proficiency in Microsoft applications and technical aptitude.
• Strong organizational and time management skills.
• Knowledge of security operations and ACD systems.
• Excelling customer service and communication skills.
• Ability to remain calm and make decisions in emergency situations.
• Strong attention to detail and ability to follow instructions.
• Positive attitude, self-motivated, and able to work in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Honesty, discipline, and commitment.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
• Ability to maintain confidentiality and discretion.
• Proven ability to influence and lead people.
• Experience managing tight deadlines and multiple priorities.
• Experience in a high-growth or entrepreneurial environment.
• Flexibility in emotional intelligence to create buy-in and engagement.
• Commitment to continuous self-directed learning and staying current with best practices.
• Ability to create an engaging service environment.
• Sense of humor and enthusiasm.
• Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS).
• Minimum of 6 months of experience in the security industry.
• Experience with integrated security systems (CCTV, Access, Intrusion).
• Education in criminology, emergency management, justice, or security management.

Responsibilities

• Manage payroll discrepancies.
• Process vacation and leave requests (e.g., sick leave, bereavement, unpaid leave).
• Provide employment verification and reference letters.
• Handle resignations and terminations.
• Facilitate disciplinary meetings and documentation.
• Develop and manage performance improvement plans (PIPs).
• Coordinate onboarding and offboarding processes.
• Conduct probationary reviews and provide status updates.
• Track certifications and license renewals (e.g., BST, OFA, Use of Force).
• Maintain employee files (digital and/or physical).
• Conduct exit interviews.
• Manage shift coverage requests and find last-minute replacements.
• Approve and track overtime.
• Create and update post orders.
• Maintain site-specific SOPs.
• Plan deployments for special events or transitions.
• Manage job boards and shift assignments.
• Coordinate site audits and follow-up.
• Manage uniform issuance and return tracking.
• Oversee equipment allocation and inventory control (radios, vests, flashlights, etc.).
• Maintain fleet vehicle usage logs and schedules.
• Investigate and follow up on lost/stolen equipment.
• Track incident reports and escalate as needed.
• Conduct license and compliance audits (internal or external).
• Track WCB claims and coordinate return-to-work programs.
• Ensure employee compliance with training and documentation.
• Participate in regular operations meetings.
• Participate in various committees when assigned.
• Perform other duties as reasonably assigned.

Benefits

• Growth Potential
• Investment in people who prove themselves
• Exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more
• Supportive Team Culture
• Purpose-Driven Work
• Recognition & Appreciation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED