Operations Coordinator - Full Time - Pompano, FL

Marsden South•Pompano Beach, FL

2d•Hybrid

About The Position

The Operations Coordinator is responsible for coordinating and managing the administrative day-to-day operations of the business. They ensure smooth workflow, track progress, and communicate with different teams to meet operational goals.

Requirements

Advanced Microsoft Office skills required, including Word, Excel, Outlook and PowerPoint
Strong interpersonal, communication, and relationship building skills
Direct communicator, able to build strong relationships across the company with all employee levels
Must be trustworthy and possess a high degree of integrity and sensitivity with confidential information
Must be highly organized and able to work easily with ambiguity
Providing exceptional customer service, with potential face-to-face interaction.
Able to anticipate needs, be resourceful, and be solution-oriented
Must thrive working in a fast-paced environment
Ability to gather, organize, and analyze data
High sense of priority, logic, and objectivity
Commitment to behave in compliance with the company’s values and Code of Conduct
Builds a culture of work safety and leads by example with one's own safe behavior
Treats co-workers with respect and approaches conflict with positive intent and professionalism
Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
Ensures one's own compliance with the company's published Operations Standards

Responsibilities

Monitoring account portfolio, managing Corrigo tickets, checking emergency tickets, and ensuring timely assignments.
Nightly cleaning reports, open work orders, missed cleans, and daily communications to field managers.
Team cleans, QA audits, periodic tickets, Wednesday Skip Days/Saturday cleanings, and trash hauling.
Daily security issue tracking plus monthly trend reporting.
Sending photos/completion notes, troubleshooting QR code issues, and helping managers close tickets.
Training staff in English and Spanish via phone, Zoom, and email.
Responding to emails and attending meetings.
End-of-month reports, client reports, performance goals, and complaint trending.
Background checks, timekeeping reports, master job lists, new builds, and branch setup.
Special projects and other duties assigned.