Operations Coordinator

Behavioral Milestones•Dresher, PA

19h•$50,000 - $60,000•Hybrid

About The Position

Help Build the Systems That Change Children’s Lives! Behavioral Milestones is a rapidly growing, family-centered ABA therapy organization dedicated to helping children with autism build communication, independence, and life skills. Behind every successful therapy session is a well-organized, mission-driven operations team making sure clinicians have the structure and support they need to do their best work. That’s where you come in. We are looking for a highly organized, proactive Operations Coordinator who thrives in structured environments, enjoys solving problems, and loves keeping systems running smoothly. If you are someone who: Loves organization and efficiency Enjoys holding teams accountable in a supportive way Is energized by improving workflows and solving operational puzzles Wants to be part of a fast-growing mission-driven company …this role may be the perfect fit. At Behavioral Milestones, we believe great outcomes for children start with strong operations and great people. What You'll Do You will play a key role directly supporting the clinicians delivering life-changing services to families by helping manage the day-to-day operations that keep our clinical teams running smoothly . You will work closely with the Operations Director and collaborate with supervisors, scheduling, and hiring teams to ensure systems stay organized, communication flows smoothly, and teams stay aligned with expectations.

Requirements

1–3+ years of operations coordination, administrative coordination, or project management experience
Strong organizational and time management skills
High attention to detail
Strong written and verbal communication
Comfortable leading structured check-ins with supervisors
Ability to manage multiple workflows simultaneously
Proficiency with Google Workspace (Docs, Sheets, Calendar)

Nice To Haves

Experience in healthcare, education, or behavioral health is a plus but not required.

Responsibilities

Clinical Supervisor Accountability
Lead weekly operational check-ins with BCBA supervisors
Review billable hours, documentation progress, and schedule visibility
Ensure supervisors maintain updated Google Calendars and client documentation
Document meeting summaries and provide updates to the Operations Director
Identify workflow barriers and help troubleshoot operational challenges
Operations Coordination
Maintain internal trackers and operational systems for visibility and organization
Monitor workflows across departments to ensure processes stay on track
Identify operational gaps or delays and escalate issues when needed
Support the Operations Director in maintaining efficient day-to-day operations
Hiring Workflow Support
Monitor hiring pipelines to ensure interview scheduling and candidate communication remain on track
Maintain hiring trackers and workflow visibility
Coordinate with the hiring team to address bottlenecks or delays
Support onboarding coordination for smooth team transitions
Scheduling Workflow Oversight
Monitor therapist and client schedules for accuracy and coverage
Identify scheduling conflicts, gaps, or workflow issues
Coordinate with the scheduling team to maintain efficient coverage
Escalate scheduling challenges or operational concerns when needed