Operations Coordinator (Router)
About The Position
The Operations Coordinator serves as a critical liaison between customers and delivery operations. This role involves conducting comprehensive order reviews prior to delivery, proactively contacting customers 24 hours before scheduled delivery to confirm delivery windows and customer availability, and verifying order accuracy while addressing potential delivery issues before they occur. The position also includes secondary functions such as performing routing duties as needed, managing and resolving customer cases within Salesforce, and providing backup support to current routing team members. Other duties may be assigned as needed.
Requirements
- Experience in an active industrial distribution center
- Ability to work in an environment with moderate to high noise levels, temperature variations, and material handling equipment
- Willingness to use personal protective equipment (PPE) such as safety glasses and steel-toed boots
- Ability to work in a fast-paced environment involving time-sensitive and safety-sensitive operations
- Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
- (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
- Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
- Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
- Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
- Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
- Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.
Nice To Haves
- Experience with Salesforce
Responsibilities
- Conduct comprehensive order reviews prior to delivery
- Proactively contact customers 24 hours before scheduled delivery to confirm delivery windows and customer availability
- Verify order accuracy and address potential delivery issues before they occur
- Perform routing duties as needed
- Manage and resolve customer cases within Salesforce
- Provide backup support to current routing team members
- Other duties as assigned
Benefits
- Health, Dental, Vision, Employee Assistance Program
- Paid Time Off; increases with years of service
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Tuition Assistance
- Ashley Wellness Centers (location specific)
- 401(k) and Profit Sharing
- Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
