Operations Coordinator

IntelliPro Group Inc.•,

5d•Hybrid

About The Position

The Operations Coordinator will be responsible for developing streamlined operational processes and acting as the "operational glue" to ensure program initiatives and logistics are executed flawlessly. This role involves coordinating internal resources and third-party vendors to ensure projects are delivered on time, within scope, and according to budget. The coordinator will also identify and resolve technical and operational challenges for the Kiosk platform while proactively finding solutions for driver and rider pain points. The position requires stakeholder and team facing interaction throughout the day.

Requirements

At least 3 years of relevant experience in operations, logistics, or a similar coordinator capacity.
Proven ability to interact effectively with both internal stakeholders and external partners/vendors.
A demonstrated background in navigating and solving complex customer-facing problems.

Nice To Haves

Experience using "smart analytics" to support operations and drive project improvements.
Ability to train and guide a team of Operators to improve quality and efficiency metrics.
A high level of independence and the flexibility to adapt quickly to the shifting needs of a developing business modality.

Responsibilities

Developing streamlined operational processes and acting as the "operational glue" to ensure program initiatives and logistics are executed flawlessly.
Coordinating internal resources and third-party vendors to ensure projects are delivered on time, within scope, and according to budget.
Identifying and resolving technical and operational challenges for the Kiosk platform while proactively finding solutions for driver and rider pain points.