Operations Coordinator

Georgetown University•Milwaukee, WI

26d•$19 - $29•Onsite

About The Position

This position serves as an Operations Coordinator for the Capitol Campus. Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and The Supreme Court, Georgetown University offers rigorous academic programs, a global perspective and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice and a shared dedication to making a difference in the world. The Operations Coordinator provides critical customer service as well as support for facilities, security and guest services coordination at the Level 1 reception desk of 111 Massachusetts Ave. The position provides hands-on, in-person interactions and requires excellent customer service skills while interfacing with staff, students, faculty and visitors of the Capitol Campus. The incumbent will work closely with the other Operations Team members to ensure support and transparent transitions for external guests and students. The position requires intimate knowledge of all programming offered at the Capitol Campus, daily operations, security protocols, and will serve as liaison to staff, students, faculty and visitors at 111 Mass. The position may require light manual labor. Basic knowledge of facilities maintenance is desired. Reporting directly to the Senior Director of Operations for the Capitol Campus, this position supports Georgetown’s goal of high stakeholder satisfaction. The Operations Coordinator supports the Operations Team on all aspects of successful campus-wide operations, focused specifically on making sure customer service and security is provided at the highest level during all shifts.

Requirements

High School Diploma and up to 2 years of relevant experience required, or equivalent combination of education and relevant work experience.
Demonstrated ability to provide very high levels of customer service, professionalism and time management skills.
Proficient in Microsoft Office and comfortable responding to telephone and email inquiries.
Familiarity with Google Workspace tools (Gmail, Google Drive, etc.).
Must demonstrate proficiency in the use of University protocols and student policies.
Strong problem-solving skills, time management skills, attention to detail, strong oral and written communications skills, enthusiasm and ability to work effectively under pressure.
Detail-oriented team player able to manage multiple tasks.
Strong interpersonal skills required.
A friendly, helpful demeanor along with a willingness to enforce the University’s policies are crucial for this role.

Nice To Haves

Bachelor’s degree preferred.
Two to four years of progressive administrative experience in educational setting preferred.
Knowledge of University offices, computers and financial systems is desired.
Basic knowledge of facilities maintenance is desired.

Responsibilities

Provides critical customer service and support for facilities, security, and guest services coordination at the Level 1 reception desk.
Offers hands-on, in-person interactions requiring excellent customer service skills when interfacing with staff, students, faculty, and visitors.
Works closely with other Operations Team members to ensure support and transparent transitions for external guests and students.
Serves as a liaison to staff, students, faculty, and visitors at 111 Mass.
May require light manual labor.
Supports the Operations Team on all aspects of successful campus-wide operations, focusing on customer service and security.