Operations Coordinator - Coca-Cola Bottling of Hawaii

Odom•Lihue, HI

5d•Onsite

About The Position

This position provides various administrative, sales and operational functions supporting the day-to-day activities of this location. Essential Duties & Responsibilities include but are not limited to: Answer telephone calls from customers, shippers, sales reps, and managers and process these calls or direct them to the appropriate party. Take sales orders (both internal and external) and enter these orders into the order processing system. Produce invoices, bill of ladings, and other documents related to customer orders and inventory transfers shipped to other branch warehouses. Complete end of day driver settlements for AR with reconciliation and proof of delivery documentation. Hot Shot/Samples documentation, communication, proof of delivery and reconciliation for accounting, completed daily as needed. Assist in successfully resolving customer issues (both internal and external). Perform basic reporting functions. Interact daily with employees and management. Assist with day-to-day clerical activities (filing, scheduling, mail distribution, etc.). Analyze data and compile statistical information to assist sales management in reaching volume, financial and distribution goals. Generate and prepare various sales related reports using Margin Minder, Microsoft Excel, and PowerPoint Programs. Maintain internal sales related databases and Excel spreadsheets for current information and accuracy. Provide superior customer service to internal and external customers. Help coordinate events including monthly sales meetings, supplier meeting, special events, etc.

Requirements

High school diploma or General Education Degree (GED)preferred; related experience or training in customer service; or equivalent combination of education and experience.
Proficient in Microsoft Office (Word, Excel, Outlook, etc.).
Excellent communications skills, both written and verbal.
Must be detail oriented, with problem solving ability, and strong organization skills.
Must have a high level of interpersonal skills to handle sensitive and confidential situations.
Position continually requires demonstrated poise, tact, and diplomacy.

Nice To Haves

Beverage distribution support experience a plus.

Responsibilities

Answer telephone calls from customers, shippers, sales reps, and managers and process these calls or direct them to the appropriate party.
Take sales orders (both internal and external) and enter these orders into the order processing system.
Produce invoices, bill of ladings, and other documents related to customer orders and inventory transfers shipped to other branch warehouses.
Complete end of day driver settlements for AR with reconciliation and proof of delivery documentation.
Hot Shot/Samples documentation, communication, proof of delivery and reconciliation for accounting, completed daily as needed.
Assist in successfully resolving customer issues (both internal and external).
Perform basic reporting functions.
Interact daily with employees and management.
Assist with day-to-day clerical activities (filing, scheduling, mail distribution, etc.).
Analyze data and compile statistical information to assist sales management in reaching volume, financial and distribution goals.
Generate and prepare various sales related reports using Margin Minder, Microsoft Excel, and PowerPoint Programs.
Maintain internal sales related databases and Excel spreadsheets for current information and accuracy.
Provide superior customer service to internal and external customers.
Help coordinate events including monthly sales meetings, supplier meeting, special events, etc.