Operations Coordinator

Boyle Transportation Inc.•Billerica, MA

5d•$80,000 - $90,000•Onsite

About The Position

The Operations Coordinator is responsible for working closely with the Customer, Operations department, and Professional Drivers to provide guidance of shipments from customer acceptance through pick up to ultimate delivery of product. The Operations Coordinator assists both Customer and Professional Drivers, providing a positive experience for all involved.

Requirements

Excellent written and verbal communication skills
Sensitive to corporate culture, organizational needs, and the public image
Ability to work effectively and communicate with all departments within the organization
Strong decision-making skills in a fast-paced environment
Excellent time management skills with the ability to prioritize when necessary while maintaining attention to detail
Must be able to multi-task in a fast paced environment
Must be able to work without supervision
Demonstrated ability to learn, navigate, and work across multiple systems, applications, and platforms
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times

Nice To Haves

Associates degree in Transportation and Logistics Management, Supply Chain Management or related field, preferred
3-5 years of military and/or transportation experience, preferred
Capable of acquiring a Department of Defense Security Clearance.
Familiarity with laws and regulations regarding the Transportation Industry and FMCSA Hours of Service guidelines, recommended

Responsibilities

Accepts and processes Customer requirements and provides accurate documentation of shipments for Customers review
Schedules and dispatches the Professional teams
Communicates and coordinates shipments with Customers from start to finish, providing any follow up requirements requested
Navigates Professional Drivers through Customer procedures at Facilities both Shipper and Receiver
Navigate Professional Drivers through break downs and recoveries
Makes delivery appointments as required verbally or web based
Answer scheduling questions as required
Coordinate Canadian shipments and collaborate with customs brokers
Schedule and coordinate Professional Drivers time off requests to ensure coverage
Maintain Teams Over the Road and Available work days throughout the year
Be present during designated hours to address business requirements and manage telephone responsibilities
May perform other duties as assigned