Operations Coordinator

Scientific Games • Albuquerque, NM

38d • Onsite

About The Position

The Operations Coordinator provides operational, administrative, and customer support to the Operations Manager, site team and lottery. This role is responsible for coordinating day-to-day business activities, supporting customer requests, managing operational processes, preparing reports, processing invoices, and ensuring timely follow-up on routine operational matters. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Requirements

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience supporting operational or customer-facing teams.
• Ability to work independently while collaborating effectively across multiple functional areas.

Responsibilities

• Support the day-to-day operations of the business and assist the Operations Manager with administrative and operational activities.
• Coordinate operational tasks, follow up on action items, and ensure timely completion of assigned work.
• Maintain operational documentation, procedures, and records.
• Serve as a point of contact for day-to-day customer operational inquiries.
• Respond to routine business-as-usual customer requests and coordinate follow-up with internal teams.
• Ensure timely communication and resolution of customer operational needs.
• Generate and distribute recurring and ad hoc customer reports.
• Fulfill customer requests for operational data and standard reporting.
• Process invoices, purchase orders, and related documentation.
• Track invoice status and assist with invoice reconciliation and customer inquiries.
• Coordinate operational documentation, meetings, and other administrative activities as needed.
• Support site initiatives through coordination, scheduling, and follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed