Operations Coordinator

St. Joseph's Villa•Richmond, VA

2d•$46,000 - $53,000

About The Position

The Crisis Services Operations Coordinator plays a key role in ensuring the daily operational success of our Crisis Stabilization Unit (CSU) and Crisis Receiving Center (CRC). Under the direction of the Crisis Services Director, this position supports both clinical and administrative functions through high-level coordination, data management, compliance support, and facilities oversight. The ideal candidate is highly organized, proactive, detail-oriented, and mission-drive.

Requirements

High school diploma or equivalent required
Strong organizational, problem-solving, and communication skills.
Proficient in Microsoft Office Suite
Ability to handle sensitive information with confidentiality and professionalism.
Commitment to the mission and values of St. Joseph’s Villa.

Nice To Haves

Associate’s or Bachelor’s degree in a related field preferred.
2+ years of administrative or operations experience in healthcare, human services, or behavioral health preferred.
experience with data systems and reporting tools a plus.

Responsibilities

Provide logistical and clerical support for meetings, tours, and internal/external communications.
Maintain and organize essential documentation, records, and authorizations.
Track and receive supply deliveries, manage inventory, and support procurement of clinical, office, and client care supplies.
Submit and monitor service requests (e.g., IT, maintenance).
Coordinate daily operations such as kitchen oversight, environmental walkthroughs, and facilities support.
Compile and format data for internal and external reports and presentations.
Track admissions, service authorizations, and client satisfaction data.
Support quarterly reports and ongoing monitoring of key performance indicators.
Serve as backup to clinical and compliance staff in maintaining data systems and dashboards.
Support licensing, accreditation, and audit preparation efforts.
Coordinate safety drills and ensure policy/procedure documentation is up-to-date.
Submit and manage record requests and ensure confidentiality standards are upheld.
Participate in quality improvement initiatives and team process evaluations.
Liaise with internal departments and external partners.
Ensure smooth flow of communications within the Crisis Services team.
Provide logistical coordination for regular meetings and trainings.
Support onboarding, volunteers, and interns as needed.