Operations Coordinator

Reckart Logistics Inc•Elkins, WV

10d

About The Position

Reckart Logistics is looking for a driven, organized, and proactive Operations Coordinator to support a growing book of business. This person will work closely with a team to manage the execution of customer shipments and ensure freight moves smoothly from pickup through delivery. You will be a key point of communication between carriers, drivers, customers, and internal team members - tracking shipments, identifying potential issues, keeping information accurate, and helping solve problems before they impact the customer. The goal of this position is simple: provide excellent operational execution and customer service while creating capacity for the broker to continue growing the business.

Requirements

1+ years of experience in supply chain logistics, transportation, dispatch, customer service, or a related field preferred.
Strong verbal and written communication skills.
Excellent organizational and time-management skills.
Strong attention to detail and ability to maintain accurate records.
Ability to multitask and prioritize in a fast-paced environment.
Comfortable communicating by phone, email, and transportation management systems throughout the day.
High school diploma or equivalent required.

Nice To Haves

Freight brokerage or third-party logistics experience is a plus.
Experience with a TMS, load boards, freight tracking platforms, Microsoft Office, or Google Workspace is helpful.

Responsibilities

Support the execution of customer shipments from booking through final delivery.
Monitor active loads and ensure shipments are progressing according to plan.
Perform check calls and utilize available tracking tools to maintain accurate shipment status.
Confirm pickups, deliveries, appointment times, and other critical shipment details.
Maintain accurate and timely load notes within the Transportation Management System (TMS).
Ensure carriers and drivers have the information necessary to successfully complete each shipment.
Coordinate with internal team members to ensure continuity on shipments that remain active outside your working hours.
Proactively identify potential delays, missed appointments, tracking issues, equipment problems, weather disruptions, or other shipment risks.
Communicate with carriers and drivers to understand issues and determine next steps.
Work with the broker and other team members to resolve problems quickly and minimize customer impact.
Escalate significant service issues when necessary while remaining engaged through resolution.
Anticipate potential problems rather than waiting for a customer or teammate to identify them.
Build strong working relationships with carriers, drivers, customers, and internal team members.
Provide clear, professional, and timely shipment updates.
Follow up consistently when information is missing or a shipment is not progressing as expected.
Help ensure customers receive accurate information without needing to repeatedly request updates.
Represent the company professionally in every interaction.
Document shipment updates, delays, accessorial, appointment information, and other relevant details in the TMS.
Obtain proof of delivery documents and other required shipment paperwork.
Help document detention, layovers, lumpers, truck ordered not used, and other accessorial charges when applicable.
Maintain organized and complete shipment records to support accurate billing and customer reporting.
Ensure active shipments are clearly documented so another team member can seamlessly take over when needed.
Review active shipments and identify loads requiring additional follow-up or attention.
Keep tracking information, shipment notes, and special instructions current.
Clearly communicate known risks, delays, customer expectations, and unresolved issues to the appropriate team members.
Provide thorough handoffs for shipments that will continue to move after your shift.
Make sure the team taking over a shipment understands where the load is, what needs to happen next, and any issues that require attention.