Operations Coordinator

Pavago

40d•Remote

About The Position

We’re hiring an Operations Coordinator to support day-to-day business operations and ensure workflows across departments remain organized, efficient, and on schedule. This role is ideal for someone who thrives in structured environments, enjoys coordinating moving pieces across teams, and takes ownership of keeping operations running smoothly. You’ll work across multiple functions including operations, finance, HR, customer support, logistics, and vendor coordination — helping maintain visibility, accountability, and operational consistency across the business. This is not just an administrative support role. It requires strong organization, proactive communication, reporting accuracy, and the ability to identify operational bottlenecks before they become larger problems.

Requirements

2+ years of experience in operations, coordination, administration, or business support roles
Strong proficiency with Google Workspace and/or Microsoft Office
Experience using operational systems such as HubSpot, Salesforce, NetSuite, or similar platforms
Strong Excel or Google Sheets skills including dashboards, reporting, and KPI tracking
Strong organizational, multitasking, and follow-through abilities
Excellent written and verbal English communication skills
Reliable internet connection and professional remote work setup

Nice To Haves

Experience preparing SOPs and operational documentation
Background in process improvement or workflow optimization
Familiarity with Power BI, Tableau, Looker, or similar reporting tools
Experience supporting SaaS, logistics, service-based, or professional services businesses
Exposure to compliance documentation or audit preparation

Responsibilities

Track workflows, tasks, and operational processes across multiple departments
Ensure operational activities are completed accurately and on time
Follow up with stakeholders to maintain accountability and execution
Escalate delays, bottlenecks, or operational issues proactively
Help maintain clarity and alignment across teams and priorities
Maintain operational dashboards, trackers, and reporting systems
Generate weekly and monthly KPI reports related to productivity, efficiency, and operational performance
Ensure reports are accurate, organized, and delivered on schedule
Track operational metrics and identify trends or recurring issues
Maintain and update SOPs, process documentation, and internal operational records
Organize digital files and systems using Google Drive, Notion, SharePoint, or similar platforms
Ensure documentation remains structured, accessible, and audit-ready
Support operational consistency through clear process documentation
Coordinate with vendors and external partners regarding service delivery and operational updates
Monitor vendor timelines, SLAs, and issue resolution
Route invoices, approvals, and operational requests appropriately
Support cross-functional communication between operations, finance, HR, customer support, and leadership teams
Support leadership with operational research, reporting, and special projects
Identify inefficiencies and opportunities to improve workflows and coordination
Help improve systems, reporting processes, and operational visibility
Maintain accurate operational logs and compliance-related records