Coordinator - Operations

Signal Security•Virginia Beach, VA

17d•Onsite

About The Position

Rapidly growing franchise seeking an experienced leader who can build, lead, and execute scalable growth. This role requires flexible availability, including weekends, and involves collaborating with well-resourced owners within the franchise brand. The ideal candidate is a hands-on, approachable, and accountable leader capable of fostering a positive team and customer culture while developing and implementing a scalable plan. This self-motivated and results-driven integrator will help plan, develop, implement, and lead a dynamically growing organization with optimal efficiency and compliance. The Coordinator is responsible for planning, coordinating, directing, and managing the daily site activities of the assigned work by all Dedicated Officers, assisting the Director in managing efficiency to ensure all on-site services run smoothly and effectively. Flexible availability is a must to align with business needs, requiring some overnights, weekends, and holidays as needed. The role involves exhibiting good customer service while working with clients and making a presence known among the current business portfolio. Responsibilities are contingent upon additional needs and requirements of the business and subject to change.

Requirements

Active DCJS license REQUIRED - applicants must ALREADY HAVE their DCJS security license.
Must be 21 years of age or older.
Must have a valid driver's license.
Must be able to read, speak and write in English.
High school diploma or GED
2+ years of Management or leadership experience
Employment is contingent upon the results of background check and drug screen
Complete training modules within first month
Excellent organization, oral, and written communication skills
Adapt to established procedures and to help identify and solve problems
Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
Must be able to move equipment weighing up to 20 pounds
Must have valid driver’s license and good driving record
Must have reliable transportation

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Ensures that all shifts are filled at least one month in advance by reviewing and approving time off requests from Branch Supervisors and below.
Must be able to cover posts as needed in addition to general coordinator duties.
Responsible/accountable for the overall quality of service to assigned accounts/clients.
Operational KPIs direct accountability: Labor Efficiencies (including overtime), Dedicated Shift completion, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days.
Indirectly responsible for: Gross Profit Net Revenue Growth, Revenue per Owned pop, Same customer sales, Patrol completion.
Developing officers/Supervisors for success to impact Client service quality (hiring, training, scheduling, site instructions, oversight, Coaching and communication, etc.).
Works alongside the Director through the hiring, onboarding process and reviews.
Works to continuously improve the processes, quality of service, and operational efficiency.
Supports and oversees officer continued development and performance management.
Ensures that all shifts are filled at least one month in advance reviewing and approving time off requests from Branch Supervisors and below.
Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
Responsible for overseeing maintenance and condition of all Franchise equipment.
Organizes and hosts weekly Coordinator meeting with Branch Dedicated Supervisors reviewing weekly scorecard, operational priorities, delegation review, and client issues.
Notifies Director of issues in the field, or internally, for timely leadership follow up.
Monitors company policies, procedures through spot checks and inspections.
Issues disciplinary action in accordance with the employee handbook.
Responsible for fostering a positive working environment through feedback and recognition programs.
Communicate with the Director in the Director Monthly Meeting to reviewing the scorecard, KPI results/goals, operational priorities, customer review, and internal needs.