Operations Coordinator

United Medical Systems•Bloomington, MN

2d•$22 - $25

About The Position

Are you a problem-solver with a passion for customer service? Do you thrive in a fast-paced environment where organization and communication are key? If so, we want you on our team! Who We Are: At United Medical Systems (UMS), we specialize in mobile medical services, delivering state-of-the-art technology and support to healthcare facilities nationwide, within clinical areas of Urology. Our mission is to provide seamless, reliable service to our customers, including healthcare facilities, physicians and their patients. We are currently looking for an Operations Coordinator to help make it happen!

Requirements

Associate’s degree or equivalent work experience
Highly detail-oriented with exceptional accuracy in data entry and record-keeping, and a strong commitment to data integrity.
Proactive, high-energy individual with a customer-first mindset
Strong organizational and multi-tasking skills
Excellent communication and relationship building abilities
The ability to remain calm and solution-focused in a fast-paced environment
Experience in medical scheduling or a similar logistics role (2-3 years preferred)

Responsibilities

Coordinating and optimizing mobile service schedules daily.
Providing top-tier customer support by responding to inquiries and schedule changes.
Assigning resources and routes to ensure seamless service delivery.
Maintaining accurate scheduling and account database records.
Effectively maintain account database information for UMS’s customers and patients. Focusing on high level of accuracy and timely data entry.
Communicating effectively with customers, internal teams and field staff to ensure flawless experience.
Problem solving in real time and ensuring our customers’ needs are met.
Drive customer retention by providing additional support when needed.