Operations Coordinator

Legends Global•Toledo, OH

1d•Onsite

About The Position

The Operations Coordinator works closely with the Operations Manager and Event Coordinators to develop timelines, schedules, and action plans for event set-up and services. This role involves creating chair set timelines and plans for non-hockey related events, attending department planning meetings, and participating in the Safety Workgroup. The coordinator helps prepare department work schedules, sets staffing responsibilities, and reviews the quantity and quality of work performed. They are responsible for scheduling full/part-time employees and subcontracted service providers according to event demands, and supervising/instructing crews during event set-up, changes, and tear-down. This position also assists in planning and executing changeovers of the Huntington Center, supports the Director and Manager of Operations with budgeting and staffing, and oversees the cleaning, upkeep, and minor maintenance of the facility and related areas. A key aspect of this role is delivering the highest level of service to clients and resolving their concerns. The coordinator is responsible for the cleaning, minor maintenance, and proper storage of all event equipment and furniture. They also assist in training and orienting new employees, monitor employee progress, and help resolve employee conflicts according to work instructions, union contracts, and company policies. Additional duties include assisting with snow removal, operating motorized equipment, and supporting ice installation, preparation, and maintenance.

Requirements

Ability to work closely with the Operations Manager and Event Coordinators.
Ability to create timelines and plans.
Ability to attend department planning meetings and participate in the Safety Workgroup.
Ability to prepare work schedules and set staffing responsibilities.
Ability to review quantity and quality of work performed.
Ability to schedule full/part-time employees and subcontracted service providers.
Ability to supervise and instruct crews.
Ability to make changes in floor plans and layouts.
Ability to assist in planning and execution of changeovers.
Ability to support and assist with budgeting and staffing plans.
Ability to train, supervise, and evaluate personnel and service providers.
Responsibility for cleaning, upkeep, and minor maintenance of the facility.
Ability to report major maintenance items and safety concerns.
Commitment to delivering the highest level of service to clients.
Ability to assist in resolving client questions and concerns.
Responsibility for cleaning, minor maintenance, and proper storage of event equipment.
Ability to assist in training and orientation of new employees.
Ability to assist with continuing education and training sessions.
Ability to monitor employee progress and assist with evaluations.
Ability to resolve employee conflicts.
Ability to inform management of disciplinary or other problems with crew members.
Ability to assist with snow removal and outdoor grounds maintenance.
Ability to operate motorized equipment (ice resurfacers, forklifts, floor scrubbers, aerial lifts, snow removal equipment).
Ability to assist with ice installation, preparation, and maintenance.

Nice To Haves

Experience with ice resurfacers, forklifts, floor scrubbers, aerial lifts, snow removal equipment.
Knowledge of typical methods and techniques for maintaining, repairing, and building ice.
Familiarity with ice reverse osmosis systems.

Responsibilities

Works closely with the Operations Manager and Event Coordinators to develop timelines, schedules and action plans for event set-up and services.
Creates chair set timelines and plans for non-hockey related events.
Attend department planning meetings along with participation in Safety Workgroup.
Helps prepare department work schedules, set staffing responsibilities, and review quantity and quality of work performed.
Schedule full/part-time employees and subcontracted service providers (stagehands, temp labor, etc.) according to event demands.
Supervises and instructs the crews in the set-up, additions and changes, striking and tear down of events.
Makes changes in floor plans and layouts at the direction of management in charge of events.
Assists in the planning and execution of changeovers of the Huntington Center from one event to another.
Support and assist the Director and Manager of Operations with budgeting and staffing plans; training, supervising, and evaluating personnel and service providers.
Responsible for the cleaning, upkeep and minor maintenance of the facility and related support areas.
Reports all major maintenance items and safety concerns to management.
Responsible for delivering the highest level of service to all clients and events.
Assists in resolving client’s questions and concerns.
Oversees the cleaning, minor maintenance and proper storage of all event equipment and furniture, including Hockey, staging, audio/visual equipment and motorized equipment.
Assist in the training and orientation of new employees, assist with continuing education and training sessions for existing employees, monitors employees progress and assist with employee evaluations.
Resolve employee conflicts by reference to general work instructions, Union contract and ASM’s policies and procedures.
Informs management of disciplinary or other problems with crew members.
Assist with snow removal and other outdoor grounds maintenance projects as directed.
Operates motorized equipment in the performance of assigned duties ie: ice resurfacers, forklifts; floor scrubber, aerial lifts, snow removal equipment, etc.
Assists with ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and ice reverse osmosis system.