Operations Coordinator

24 Hour Home Care - Corporate Division • California, CA

13d • $23 - $24 • Hybrid

About The Position

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. The work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve. Grow with purpose. Lead with heart. Make a difference every day. This position is not currently open, but we are building a talent pool for future opportunities. By applying, you’ll be considered when the role becomes available, and our team will reach out as soon as we have an official opening. The Onboarding Coordinator supports the intake, onboarding, and service initiation process for consumers and providers across assigned branch locations. This role serves as a key point of contact for families, providers, and Regional Center partners, ensuring timely communication, accurate documentation, and completion of onboarding and eligibility requirements. The Coordinator manages referral and provider pipelines, supports provider matching and onboarding activities, and partners cross-functionally to enable efficient and compliant service delivery. These positions are hired for locations across California. If you are comfortable commuting to our branch offices (Los Angeles, Concord, Fullerton, Riverside, Oxnard, Bakersfield, or Roseville) office 3x per week, we would love to set up some time to chat!

Requirements

• Bachelor’s degree preferred
• 1–2+ years of customer service experience
• Experience supporting onboarding, intake coordination, or operational workflows preferred
• Ability to manage multiple priorities and maintain organized documentation
• Positive, service-oriented attitude with strong follow-through
• Problem solving and decision making
• Communication and relationship building
• Organization and follow-up management
• Confidentiality and sound judgment
• Time management and attention to detail

Responsibilities

• Coordinate intake activities by receiving, processing, and tracking consumer referrals while maintaining timely communication with families and Regional Center partners
• Manage provider and consumer onboarding pipelines, ensuring progress through onboarding, service initiation, and required milestones
• Support provider onboarding activities including documentation collection, provider matching, scheduling, and onboarding readiness
• Maintain compliance and documentation standards by verifying eligibility requirements, certifications, background checks, and accurate recordkeeping
• Collaborate with Operations and Regional Center teams while maintaining tracking systems, reporting, and onboarding status updates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level