Operations Coordinator

Floor Coverings International of Ozaukee•Village of Germantown, WI

6d•$45,000 - $55,000•Onsite

About The Position

Floor Coverings International of Milwaukee North is looking for a top-notch Operations Coordinator to add to our team. We are a locally owned, residential flooring company that sells and installs a variety of flooring materials ranging from carpet, to hardwood, to vinyl flooring. We work very hard to ensure that we are providing the best possible flooring experience for our customers throughout the Milwaukee area and beyond. We are a small business made up of individuals who take pride in what they do and want what is best for our customers. The FCI Operations Coordinator is the key to ensuring customers have a positive experience and jobs are produced both efficiently and profitably. The Operations Coordinator is a role that revolves around a high level of customer service, communication, problem solving, and organization along with technical responsibilities. The position works independently and requires someone who is fast paced, highly detailed and organized. The ideal candidate is efficient, productive and able to think two steps ahead of what is needed.

Requirements

High school or equivalent
Customer Service Experience
Project Management Experience

Nice To Haves

Associates Degree or Some College
Home Improvement or Flooring Sales/Installation Experience: 1 year

Responsibilities

Report daily to our Brown Deer Warehouse
Be responsible for every flooring project from start to finish
Order all product needed for each project
Receive all deliveries including use of a forklift & pallet jack
Organize, label & stage products by job/project
Communicate expectations, scope of work and compensation with installers prior to start of job
Communicate with customers and installers to coordinate installation dates
Set expectations with customers on installation process, impact to their daily lives and the condition of their home during installation (ie furniture moves etc)
Provide daily updates to customers regarding their installation
Complete job site visits to check in with installers and customers
Deliver on expectations contracted in the sales process-dates/times/products/installation etc
Walk customers through job at completion and collect final payment
Resolve customer complaints with urgency
Assist installation crews with anything necessary to finish projects and ensure a clean jobsite
Ensure all work order changes are reflected accurately in each project invoice
Work Home Show booths as needed (3 Spring, 1 Fall), which includes weekend hours
Paint, stain & finish trim pieces
Keep warehouse and company vehicles organized and presentable
Be available to attend training as needed
Continually educate yourself on new flooring types and installation methods
Responsible to ensure quick production of jobs to hit weekly and monthly sales goals
Make decisions and act in accordance with FCI’s core values and mission
Answer calls and be able to answer customer questions