Operations Coordinator -Coral Gables

Tiffany & Co•Coral Gables, FL

10h•Onsite

About The Position

Tiffany & Co. is a luxury brand with a rich heritage of exquisite designs and romantic ideals, symbolizing excellence for 175 years. We are committed to creating an organization that recognizes and rewards excellence, and we expect our employees to deliver the Tiffany Experience to every customer. This experience involves creating connections, providing personalized experiences, and honoring the Tiffany Legacy. We are a company forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Requirements

2-3 years of prior retail experience in retail operations.
Comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong Analytical skills.
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Organized and detail-oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

Perform all back-of-house operations in a Tiffany store.
Coordinate order fulfillment, manage inventory, and coordinate client service activities.
Act as a key holder and manager on duty when a manager is unavailable.
Deepen client relationships to drive lifetime loyalty and spend.
Support the store in achieving sales goals.
Capture customer data during interactions.
Execute opening and closing procedures in the absence of a manager.
Drive business through key product pillars.
Elevate the in-store experience by delivering memorable moments.
Provide the Tiffany Touch during every client interaction.
Execute best practices by optimizing hospitality and store amenities.
Resolve client and employee concerns utilizing judgment and knowledge of policy.
Provide exceptional operational support to drive sales and service.
Execute daily tasks such as order fulfillment, shipping, receiving, replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise.
Ensure compliance with internal control procedures and maintain inventory accuracy.
Partner and communicate effectively with Sales Professionals, Management, and clients.
Support company operations efficiency objectives by maximizing productivity and providing feedback on process changes.
Assist management in coordinating work and coaching team members when acting as manager on duty.
Partner with the operations professional to ensure operational excellence in all tasks.