Scheduler/Operations Coordinator (Part Time) - Dearborn, MI

Patterns Behavioral Services, Inc.•Dearborn, MI

9d•Onsite

About The Position

As the Operations Coordinator for our Dearborn clinic, you will assist the Clinical Director in managing the administrative functions that keep our services running smoothly! Make a difference in the lives of children and the staff who support them daily! Part time availability required: Monday-Friday 7:15am-12:15pm & Saturday: 10am-2pm (as needed).

Requirements

Scheduling and office management experience
HS Diploma required
Reliable means of transportation, required
Effective communication skills, both oral and written
Proficient in reading and mathematical skills
Familiarity with electronic devices, i.e. tablets, cell phones, computers
Effective problem solving and critical thinking skills
Ability to self-motivate and self-manage
Completion of First Aid and CPR training within 30 days of hiring, Required
Background and fingerprint clearance, Required
Cleared TB test, where required

Nice To Haves

Preferred: Bachelor's degree in a relevant field (e.g., psychology, social work, business administration).
Experience or interest working with individuals with disabilities, preferred
Experience in administrative role, preferred

Responsibilities

Opening Building
Scheduling Assistance
Daily Call outs (due by 8:15am)
Intake Assistance
Authorization Assistance
Answers scheduling emails pertaining to DWINH, Intake or Auths
Audit DWINH OPS forms
Audit Patterns East Excel Sheets
Partners with Operations Managers for drive folder and file organization
Evaluate, report and correct risks/compliance concerns
Work with other departments for timely paperwork and task completion
Assists in the completion of accreditation tasks and responsibilities
Completes work accurately and timely, meeting deadlines
Provide excellent customer service to clients, external and internal business partners
Maintains office supply inventory as needed.
Maintains a presentable environment for our clients, their families, and staff including daily sanitation and upkeep as needed
Completes or assists in the completion of client file requests
Partners with the Client Service Management team to assist in gathering paperwork requests (authorizations, consents, Explanation of Benefits, etc.)
Maintains positive, productive, and collaborative working relationships with staff, clinical team, management, and customers including families and third party stakeholders.
Maintains confidentiality of Personal Health Information (PHI) and other privileged information
Performs other responsibilities as assigned