Operations Coordinator

Wallenius Wilhelmsen • Brunswick, GA

2h • Onsite

About The Position

AVP Marine Terminal is currently seeking a qualified candidate to fill the role of Operations Coordinator within the Customer Service department at our Brunswick, GA terminal office. This position is responsible for the flow of accurate information to all Operations and Finance personnel within the company, as well as manufacturers and customers. This includes checking on cargo clearances and dispersal of information pertinent to carrier pick-ups and delivery of freight, fulfilling customer requirements and following state and federal regulations.

Requirements

• Proficient written and verbal communication skills
• Basic math knowledge
• High school diploma or equivalent with a focus on business and/or communication.
• Must be deadline oriented and able to work in a potentially stressful environment.
• Ability to sit at a desk and computer and perform data entry tasks continually through each day.
• Proficient at adapting to a fast-paced and, sometimes stressful, environment; critical thinker
• Proficiency in Microsoft Office to include Word, Excel, Outlook, and Teams required.
• Valid driver's license and clean driving record
• Current/Valid TWIC Badge required

Nice To Haves

• Previous customer service, inventory control, or accounting experience is preferred.
• Transportation or logistics experience preferred, but not required.

Responsibilities

• Respond to customer service inquiries on account activities
• Communicate status to key stakeholders.
• Provide accurate and complete shipment information to customers as detailed by terminal operating system.
• Review terms of payment with customers and advise of COD or pre-payment requirements.
• Advise Operations of special customer requirements such as crane appointments, tire mounting/unmounting , scheduling work crews, special arrangements, etc.
• Advise carriers of all document requirements necessary for terminal check-in process.
• Data entry skills with exceptional attention to detail.
• Professional and courteous telephone manners and patience. Ability to handle heavy customer contact each day throughout the day.
• Strong organizational skills with the independent ability to prioritize work.
• Must have problem resolution, decision-making, and general negotiation skills with customers

Benefits

• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED