OPSCOORD

Center on Halsted • Chicago, IL

4d • $46,000 - $48,000 • Onsite

About The Position

Center on Halsted is the Midwest’s largest LQBTQ+ community center, providing a vast array of programs and services designed to advance Chicago’s Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ) and allied community. Center on Halsted helps create a thriving community by adhering to our five values: Community, Diversity, Equity, Inclusion and Belonging, Authenticity, Accountability, and Mutual Respect. The vision is a thriving lesbian, gay, bisexual, transgender and queer community, living powerfully in supportive, inclusive environments. The mission is to advance community and secure the health and well-being of the LGBTQ people of Chicagoland. This role is a proactive member of the operations team, ensuring daily activities, events, and meetings run smoothly. It involves identifying and resolving operational problems, particularly infrastructural issues, and providing coverage for reception when needed. The position also assists with event setup, including furniture arrangement, equipment checkout, and AV system setup. Responding to hostile clients and emergencies, demonstrating cultural competency with the LGBTQ community, and conversing with staff to ensure program success are key aspects. The role includes monitoring and coaching the contracted cleaning company, reception, and security, promptly completing assigned tasks, prioritizing projects, and completing required paperwork. The ability to work independently and respond to building alarm calls overnight is crucial.

Requirements

• Action Oriented – enjoys working hard and looks for challenges; able to act and react as necessary, even when limited information is available; not afraid to take charge of a situation.
• Personal qualities of integrity, credibility and commitment to the mission of Center on Halsted.
• Flexible and able to multi-task; can work in ambiguous, fast-moving environment, while making sure that the objectives for the day are achieved.
• Lesbian, gay bisexual, transgender sensitivity; should be able to act in a culturally competent manner when interacting with diverse clientele.
• Strong written and oral communication skills – ability to identify and communicate clearly and succinctly when necessary.
• Ability to lift no more than 50 pounds required; position frequently requires lifting or carrying objects that weigh up to 25 pounds and occasionally more.
• Ability to climb ladders and utilize lifts for certain tasks.
• Must be able to create healthy boundaries and work with patrons who have experienced severe trauma.
• Must be knowledgeable about general building systems and precautions (plumbing, fire, mechanical and electric).

Nice To Haves

• Handyperson skills strongly preferred.
• Bilingual skills (Spanish / English) desirable, but not required.

Responsibilities

• Inspect and maintain the overall appearance of the building and grounds; ensure that the building is clean and safe at all times; provide direction as needed to reception.
• Regularly visit the public spaces in the building; autonomously address security, cleaning and maintenance issues as they arise; report issues in daily report.
• Complete morning and closing checklists and other assigned projects; return completed checklist forms to the Director of Operations.
• Monitor the performance of the contracted cleaning company and coach as needed.
• When necessary, conduct minor fixes and repairs to damaged areas throughout building and grounds, including some relevant equipment at COH.
• As needed, setup and conduct post-cleanup for scheduled venues at COH, such duties can include the following: deliver refreshments and food; setup and take-down of bars; move, arrange, and/or remove furniture; setup and take down of AV equipment; general cleaning duties; review of inventory of items used for event; inspect the space of the event for damaged areas; organize and clean areas, etc.
• Learn and then, demonstrate how to setup and use AV equipment, theatre equipment, gym equipment, and technology including ability to setup laptops, transfer computer files as well as building tasks, e.g. maintaining the gray water system; ability to work without supervision is essential; when necessary, train other staff on these tasks.
• Work as receptionist during staff breaks or for a shift when coverage is needed.
• Maintain positive communications with other COH personnel and individuals and/or their respective organizations; ensure successful communication with other invested stakeholders, such as individuals/organizations that are interested in renting space at COH.
• As needed, evaluate, prioritize, respond to, and follow up with the requests of relevant stakeholders so as to (1) ensure successful customer satisfaction, and (2) ensure that all relevant policies at COH are adhered to.
• Communicate relevant problems clearly and succinctly, particularly infrastructural problems, to other operational staff (such communication will include sending effective emails and by noting them on a “punch list”); as appropriate, take corrective actions to address such problems.
• When necessary, communicate with the contracted cleaning company’s administrative designee(s) and/or staff members, along with the operations staff at COH, in order to address and resolve any problems as they relate to the provision of successful cleaning services. Constant communication with Security staff as needed.
• Communicate to staff and the patrons at COH relevant policies.
• Respond to hostile clients and/or other emergencies; at times, participate in mediation meetings with suspended individuals; coach new security staff and ensure expectations are met.
• Be knowledgeable about general building systems and precautions (plumbing, fire, mechanical and electric); when necessary, execute and lead building evacuation procedures; assist with monitoring burglar and fire alarm after hours.
• Ensure Center clients and patrons adhere to In-Center Commitments (code of conduct).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed