Operations Coordinator (Guardteck)

Kandor•Burnaby, BC

16d

About The Position

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp. We support clients across a diverse range of industries and believe that exceptional service begins with the right people. We invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Requirements

Alarm monitoring, dispatch, and call center experience
Proficiency in Microsoft applications and technical aptitude
Strong organizational and time management skills
Knowledge of security operations and ACD systems
Excelling customer service and communication skills
Ability to remain calm and make decisions in emergency situations
Strong attention to detail and ability to follow instructions
Positive attitude, self-motivated, and able to work in a fast-paced environment
Ability to work independently and collaboratively as part of a team.
Honesty, discipline, and commitment.
Excellent written and verbal communication skills.
Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
Ability to maintain confidentiality and discretion.
Proven ability to influence and lead people.
Experience managing tight deadlines and multiple priorities.
Experience in a high-growth or entrepreneurial environment.
Flexibility in emotional intelligence to create buy-in and engagement.
Commitment to continuous self-directed learning and staying current with best practices.
Ability to create an engaging service environment.
Sense of humor and enthusiasm.
Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS).
Minimum of 6 months of experience in the security industry
Experience with integrated security systems (CCTV, Access, Intrusion)
Education in criminology, emergency management, justice, or security management

Responsibilities

Manage payroll discrepancies, vacation and leave requests, employment verification, reference letters, resignations, terminations, disciplinary meetings and documentation, performance improvement plans (PIPs), onboarding and offboarding coordination, probationary reviews and status updates, tracking certifications and license renewals, employee file management, and exit interviews.
Handle shift coverage requests, last-minute replacements, overtime approval and tracking, post orders creation and updates, site-specific SOPs maintenance, deployment planning for special events or transitions, job board and shift assignment maintenance, and site audit coordination and follow-up.
Manage uniform issuance and return tracking, equipment allocation and inventory control, fleet vehicle usage logs and maintenance schedules, and lost/stolen equipment investigations and follow-up.
Track incident reports and escalations, license and compliance audits, WCB claims and return-to-work coordination, and employee compliance with training and documentation.
Participate in regular operations meetings.
Participate in various committees when assigned.
Perform other duties as reasonably assigned.