Operations Coordinator
About The Position
Delivering on the promise of making San Francisco the first city in the US with universal access to legal services requires high-touch operations with many moving parts, including at least four physical office locations centrally located within our communities of service, volunteers and interns, and grant administration. The Operations Coordinator supports the operational infrastructure that enables Open Door Legal's offices and teams to function effectively. In this role, you will coordinate facilities administration, vendor management, office infrastructure, operational systems, organizational logistics, and the organization's volunteer program. Working closely with the Associate Director of Operations, the Operations Coordinator will implement operational systems, maintain organizational documentation, support grant administration and reporting processes, and coordinate organization-wide operational initiatives. This role also leads the day-to-day administration of ODL's volunteer program, ensuring an exceptional volunteer experience while supporting organizational talent and community engagement goals. Success in this role requires grit, dynamism, teamwork, care, and passion (our five values as an organization). You will report directly to our Associate Director of Operations.
Requirements
- Passion for the mission of Open Door Legal
- Minimum of three (3) years of experience in operations, office administration, volunteer management, project coordination, or nonprofit administration.
- Demonstrated ability to coordinate multiple priorities and manage complex administrative workflows.
- Strong organizational, communication, and relationship-building skills.
- Experience in maintaining systems, documentation, and operational processes.
- Comfortable coordinating across multiple departments and managing competing priorities.
- Proficiency with Microsoft Office, Google Workspace, project management tools, and database systems (experience with Salesforce, Notion, or similar platforms preferred).
- Must live within San Francisco, or be willing to commute regularly to and between our four offices (Bayview, Excelsior, Western Addition, and Sunset).
Nice To Haves
- Experience with Salesforce, Notion, or similar platforms
- Experience working with low-income and vulnerable populations
- Experience working in a human services nonprofit
- Having lived a significant period of your life in San Francisco proper
Responsibilities
- Coordinate facilities vendors, service providers, maintenance scheduling, and landlord communications as well as office infrastructure projects, office moves, and workspace improvements.
- Manage office furniture, equipment, shared workspaces, kitchens, and organizational purchasing.
- Coordinate implementation tasks for operational projects led by the Associate Director, tracking project timelines, action items, and implementation progress.
- Coordinate collection of grant documentation and reporting materials; track grant reporting deadlines and cross-functional follow-up; and maintain grant documentation, reporting templates, and operational records.
- Maintain standard operating procedures (SOPs), templates, forms, operational documentation, and organizational resources.
- Manage volunteer recruitment, interviewing, onboarding, offboarding, scheduling, and communications.
- Maintain volunteer databases, surveys, evaluations, reporting, and program documentation.
- Build and maintain relationships with schools, workforce organizations, and community partners to strengthen volunteer pipelines.
- Coordinate logistics for board meetings, staff events, trainings, and organization-wide gatherings.
- Provide administrative coordination for organization-wide operational initiatives.
- Embrace and embody our values of teamwork, grit, caring, passion, and dynamism.
Benefits
- Loan Repayment Assistance - for staff pursuing 10-year public interest debt forgiveness, we will pay the minimum payment on all qualifying loans so that you don’t need to worry about student loan debt (this is a conditional benefit).
- Medical/Dental/Vision Plan offerings at 100% coverage
- Generous paid time off (four weeks vacation and two weeks sick/care)
- Flexible work hours
- Generous paid parental leave
- 401K/Retirement Account
- Strong organizational culture
- We believe everyone is always learning. We financially invest in individual professional development for each staff member and provide many internal and external mentorships, coaching, and learning opportunities (conferences, workshops, etc.).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
