Operations Coordinator
About The Position
We are a veteran-owned, non-medical home care agency committed to being the most dependable and compliant provider in the Las Vegas Valley. We operate fully above-board with 100% compliant caregivers and are known for our reliability — when we say our caregivers will be there, they show up. Our mission is to deliver quality care to veterans and seniors while growing the number of veterans and private-pay/Long Term Care Insurance clients we serve. We’re seeking an experienced Operations Coordinator who can hit the ground running on Day 1 and make an immediate impact. We need a proactive self-starter with real home care office experience in onboarding, recruiting support, compliance, scheduling, caregiver management, and client satisfaction. No hand-holding — if you’re dependable, highly organized, and ready to own operations, this is your opportunity to grow with a mission-driven agency.
Requirements
- Proven experience in a home care or senior care office setting (required).
- Strong track record as a self-starter who is proactive rather than reactive.
- Excellent organizational, communication, and problem-solving skills.
- High integrity and attention to detail.
- Proficiency with Google Workspace.
- Passion for serving veterans and seniors.
- Reliable transportation and valid driver’s license.
- Must pass background check and drug screening.
Responsibilities
- Own caregiver scheduling to ensure full coverage with zero gaps.
- Lead onboarding and compliance processes (fingerprints, physicals, TB tests, CPR, etc.) to keep us audit-proof.
- Support recruiting: screen candidates, schedule interviews, and build a strong caregiver pipeline.
- Manage caregiver performance, communication, and retention proactively.
- Drive client satisfaction through excellent communication with clients, families, and referral sources.
- Use Google Workspace (Sheets, Docs, Calendar) to maintain organized, efficient operations.
- Contribute to our growth goals — especially expanding veteran services in Las Vegas.
Benefits
- 401(k) matching
- Company parties
- Training & development
- Health, dental, and vision benefits
- Paid training and professional development
- 15% tuition discount through Southern New Hampshire University.
- Direct deposit, overtime, and holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
