Operations Specialist

TEKsystems•New Berlin, WI

8d•$20 - $21•Onsite

About The Position

The Operations Coordinator plays a critical role in supporting daily operations by coordinating activities between customer service, warehouse, retail, and call center teams. This position serves as a key point of contact for patients, hospice partners, drivers, and internal teams to ensure exceptional service and efficient delivery of medical equipment.

Requirements

Previous customer service experience.
Strong computer skills and comfort learning new systems.
Experience using Microsoft 365 applications, including Teams and Outlook.
Excellent communication and problem-solving abilities.
Positive, team-oriented mindset with a willingness to collaborate across departments.

Nice To Haves

Healthcare industry experience.
Experience in dispatch, logistics, transportation, or operations coordination.
Previous team lead or shift lead experience.
Experience communicating and coordinating with drivers, field staff, or warehouse teams.

Responsibilities

Answer incoming patient calls and provide support related to: Equipment troubleshooting, Oxygen equipment evaluations, Scheduling deliveries, pickups, and service appointments
Coordinate equipment deliveries and pickups with hospice partners.
Assist walk-in patients with equipment returns, exchanges, and deliveries.
Manage routing and dispatch activities by coordinating with drivers and warehouse personnel.
Collaborate with customer service, retail, warehouse, and call center teams to ensure timely and accurate service.
Maintain accurate documentation and communication through Microsoft 365 applications, including Teams and Outlook.
Perform administrative and operational tasks to support daily business functions.