Operations Coordinator

Edmonton Global • Edmonton, AB

9d

About The Position

The Operations Coordinator plays an important role in keeping the organization running smoothly while supporting the people, programs, events, and activities that help local businesses grow, connect, and thrive. This is a hands-on role for someone who enjoys variety, takes pride in being organized, and likes being at the centre of the action. The role involves a variety of tasks such as welcoming visitors, supporting staff, coordinating supplies, setting up for meetings, assisting with business development or trade events, preparing materials for delegations, updating HubSpot, coordinating catering, and supporting regional business programs. It offers the opportunity to contribute to meaningful regional work while building practical experience across office operations, events, stakeholder engagement, administration, business development and trade programming, and business support. The successful candidate will support the whole office and help create a professional, welcoming, and well-organized experience for employees, visitors, businesses, partners, and stakeholders. Edmonton Global values collaboration, transparency, continuous improvement, and a culture where people are trusted to contribute and learn.

Requirements

• Minimum of a post-secondary certificate in office administration, business administration, business, international business, commerce, marketing, event management, or a related discipline, or an equivalent combination of education and experience.
• 2–4 years of experience in office administration, reception, operations support, workplace coordination, program coordination, event management, project administration, economic development, international trade, or a related field.
• Strong customer service and interpersonal skills, with the ability to interact professionally with employees, visitors, candidates, vendors, regional businesses, government partners, and external stakeholders.
• Excellent organizational and project coordination skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong attention to detail and accuracy in scheduling, data entry, recordkeeping, and administrative coordination.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and Teams, as well as comfort using CRM systems such as HubSpot.
• Confidence using workplace systems, service portals, ticketing tools, and administrative processes.
• The ability to exercise discretion, maintain confidentiality, work independently on routine responsibilities, and know when to escalate issues.

Nice To Haves

• Experience coordinating events, stakeholder activities, logistics, vendors, catering, registration, or program administration is an asset.
• Knowledge of international trade, export development, economic development, or grant-funded programs is considered an asset.
• A valid Class 5 driver’s licence and access to a reliable vehicle are considered assets, as some travel within the Edmonton region may be required.

Responsibilities

• Serve as the first point of contact for visitors, guests, couriers, service providers, and general inquiries, creating a welcoming and professional front-desk experience.
• Answer and direct phone calls, take messages, notify team members of guest arrivals, and support the overall readiness of reception and common areas.
• Coordinate mail, couriers, supplies, inventory, asset tracking, filing, scanning, data entry, document preparation, and other day-to-day administrative tasks.
• Support onsite and offsite meetings, events, workshops, business development and trade programs, and delegations with room or venue set-up, catering, registration, materials, signage, transportation coordination, and supplier management.
• Support participant coordination, meeting scheduling, stakeholder communications, vendor follow-up, and administrative tracking for programs and events.
• Maintain and update records in HubSpot, including companies, contacts, leads, accounts, trade opportunities, trade activities, and related program information.
• Assist with KPI tracking, grant reporting, internal reporting, data clean-up, and related administrative requirements.
• Support HR coordination, including interview scheduling, candidate logistics, onboarding support, offboarding support, and workspace readiness for new employees.
• Provide basic support for workplace technology needs, help with meeting room readiness, and submit or coordinate IT support tickets where escalation is needed.
• Monitor office spaces for cleanliness, repairs, access issues, and general functionality, and submit facilities or building management tickets as required.
• Support staff across the organization with routine workplace, administrative, event, and coordination needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree