Operations Coordinator
Intelcom•Owen Sound, ON
•Onsite
About The Position
At the Heart of the Chain, this role is crucial for maintaining operational efficiency in a fast-paced warehouse setting. Intelcom | Dragonfly is Canada’s leader in last-mile logistics, aiming to deliver fast, accurate, and reliable service powered by cutting-edge technology. This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together, believing that diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
Requirements
- Ability to assist in unloading trailers and verify freight against manifests
- Proficiency in scanning, sorting, and processing packages, including defective items and returns
- Capability to conduct van audits and support sorting operations
- Experience supporting and assisting shipping, receiving, dispatching, and inventory management
- Skills in supporting and maintaining warehouse systems to ensure operational efficiency
- Experience processing returns and completing required documentation in accordance with SOPs
- Ability to handle customer pickups and provide front desk assistance to customers
- Skill in resolving delivery issues by following SOPs and coordinating with relevant teams
- Capacity to escalate special cases to management when needed
- Proficiency in printing labels and preparing required documentation
- Experience processing broker returns and return-to-clients shipments
- Ability to prepare daily reports and maintain accurate records
- Data entry skills
- Experience training and mentoring new employees
- Ability to collaborate with Operations teams to uphold quality standards
- Willingness to complete supervisor-assigned tasks as required
- Commitment to maintaining a clean, organized and hazard-free work environment
- Adherence to all Health & Safety protocols
- Ability to provide support for clients and IDCs
- Experience responding to customer inquiries via phone and email
- Skill in processing customer service email requests
- Willingness to perform other duties as assigned
Nice To Haves
- Experience in a fast-paced warehouse setting
- Familiarity with shift-based schedules
Responsibilities
- Assist in unloading trailers and verify freight against manifests
- Scan, sort, and process packages, including defective items and returns
- Conduct van audits and support sorting operations
- Support and assist shipping, receiving, dispatching, and inventory management
- Support and maintenance warehouse systems and ensure operational efficiency
- Process returns and complete required documentation in accordance with SOPs
- Handle customer pickups and (front desk assistance to customer)
- Resolve delivery issues by following SOPs and coordinating with relevant teams
- Escalate special cases to management when needed
- Print labels and prepare required documentation
- Process broker returns and return-to-clients shipments
- Prepare daily reports and maintain accurate records
- Perform data entry tasks as needed
- Train and mentor new employees
- Collaborate with Operations teams to uphold quality standards
- Complete supervisor-assigned tasks as required
- Maintain a clean, organized and hazard-free work environment
- Comply with all Health & Safety protocols
- Provide support for clients and IDCs
- Respond to customer inquiries via phone and email
- Process customer service email requests
- Other duties as assigned
Benefits
- Short- and medium-term growth opportunities
- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
