Operations Coordinator

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

About The Position

The Shelter Operations Coordinator plays a pivotal role in ensuring the effective and safe functioning of the shelter facility. This position is responsible for overseeing daily operations, ensuring residents' adherence to program rules, and maintaining a secure and supportive environment. The Operations Coordinator (OC) also conducts regular team meetings and manages administrative tasks critical to the program's success. This includes supervision of the shift supervisors and residential aides. Pay: $66,300 annual salary. FSLA: Exempt. Not eligible for overtime. Schedule: Monday - Friday 8am-4pm-24 Hours a day/7 day on call.. Flexible with the schedule and must be available for city/state inspections when scheduled. Willing to adjust their schedule to also provide supervision ,support and coverage for all shifts including the 12am-8am shift when needed. Location: Midtown Manhattan NY

Requirements

High School Diploma or GED required.
At least four years working experience in the social service field with at least two years in a supervisor role.
Excellent verbal and written communication skills.
Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
Must be in possession of the F80 license or be able to obtain the license within 60 days of employment.
Must have the NYS Food Handlers Certificate or be able to obtain the certificate within 60 days of hire.
Basic competency in MS Word, Excel, Outlook and the internet
Ability to formulate simple financial budgets.
Ability to make unit visits (walk distances, climb stairs, etc.)
Ability to prioritize, make appropriate decisions and judgment calls.
Experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.

Nice To Haves

Bachelor’s Degree in a social service-related field, preferred.

Responsibilities

Conduct regular one-on-one meetings with team members to review performance, set goals, and provide constructive feedback.
Update performance goals, accomplishments, notes, and feedback in the Paycom system on a consistent basis, typically weekly or bi-weekly.
Monitor and enforce residents' adherence to program rules and regulations, fostering a safe and respectful living environment.
Ensure operations staff complete required housekeeping activities, maintaining cleanliness and organization within the facility.
Manage the sign-in and sign-out process for residents, maintaining accurate records of their whereabouts.
Implement and regularly review safety and evacuation procedures to ensure residents' well-being in the event of an emergency.
Stay updated on safety protocols and regulations, ensuring the shelter is compliant with relevant standards.
Oversee and participate in residents' daily activities, including mealtime, recreation, and educational pursuits, as directed by program staff.
Provide guidance, support, and instruction to residents as needed, promoting a positive and productive atmosphere.
Oversees mealtime, recreation, educational activities, and participates in residents’ supervision and instruction as needed and as directed by the program staff.
Prepares periodic reports, makes recommendations to program staff as needed.
Collaborate with program leadership to establish and maintain efficient administrative procedures.
Assist in the coordination of staff schedules and ensure adequate coverage for all shifts.
Contribute to the recruitment, training, and supervision of shelter staff, fostering a cohesive and effective team.
Participate in regular meetings with program leadership to discuss operational strategies, share insights, and offer suggestions for process improvements.
Assist in the development and implementation of administrative policies, guidelines, and protocols to ensure consistent and efficient operations.
Help create and maintain a centralized repository of administrative documents, forms, and templates for easy access by staff.
Address scheduling conflicts or gaps by proactively communicating with team members and making necessary adjustments.
Provide timely communication to staff regarding their assigned shifts, ensuring that all shifts are adequately covered, and staff members are well-informed.