Operations Coordinator

ASM Global•Toledo, OH

2d•Onsite

About The Position

The Operations Coordinator works closely with the Operations Manager and Event Coordinators to develop timelines, schedules, and action plans for event set-up and services. This role is responsible for creating chair set timelines and plans for non-hockey related events, attending department planning meetings, and participating in the Safety Workgroup. The coordinator will also help prepare department work schedules, set staffing responsibilities, review work quality, and schedule full/part-time employees and subcontracted service providers. They will supervise and instruct crews during event set-up, additions, changes, striking, and tear down, and assist in planning and executing changeovers. Additionally, the role supports the Director and Manager of Operations with budgeting and staffing plans, training, supervision, and evaluation of personnel and service providers. Responsibilities include the cleaning, upkeep, and minor maintenance of the facility and support areas, reporting major maintenance items and safety concerns, and delivering excellent service to clients. The coordinator oversees the maintenance and storage of event equipment, assists in training and evaluating employees, resolves employee conflicts, and assists with grounds maintenance projects like snow removal. This role also involves operating motorized equipment such as ice resurfacers, forklifts, floor scrubbers, and aerial lifts, and assisting with ice installation, preparation, and maintenance.

Requirements

Ability to work closely with the Operations Manager and Event Coordinators to develop timelines, schedules and action plans for event set-up and services.
Ability to create chair set timelines and plans for non-hockey related events.
Ability to attend department planning meetings and participate in the Safety Workgroup.
Ability to prepare department work schedules, set staffing responsibilities, and review quantity and quality of work performed.
Ability to schedule full/part-time employees and subcontracted service providers (stagehands, temp labor, etc.) according to event demands.
Ability to supervise and instruct crews in the set-up, additions and changes, striking and tear down of events.
Ability to make changes in floor plans and layouts at the direction of management in charge of events.
Ability to assist in the planning and execution of changeovers.
Ability to support and assist the Director and Manager of Operations with budgeting and staffing plans.
Ability to train, supervise, and evaluate personnel and service providers.
Responsible for the cleaning, upkeep and minor maintenance of the facility and related support areas.
Ability to report all major maintenance items and safety concerns to management.
Responsible for delivering the highest level of service to all clients and events.
Ability to assist in resolving client’s questions and concerns.
Ability to oversee the cleaning, minor maintenance and proper storage of all event equipment and furniture, including Hockey, staging, audio/visual equipment and motorized equipment.
Ability to assist in the training and orientation of new employees.
Ability to assist with continuing education and training sessions for existing employees.
Ability to monitor employees progress and assist with employee evaluations.
Ability to resolve employee conflicts by reference to general work instructions, Union contract and ASM’s policies and procedures.
Ability to inform management of disciplinary or other problems with crew members.
Ability to assist with snow removal and other outdoor grounds maintenance projects as directed.
Ability to operate motorized equipment in the performance of assigned duties ie: ice resurfacers, forklifts; floor scrubber, aerial lifts, snow removal equipment, etc.
Ability to assist with ice installation, preparation and maintenance.
Knowledge of typical methods and techniques for maintaining, repairing and building ice.
Knowledge of ice reverse osmosis system.

Responsibilities

Works closely with the Operations Manager and Event Coordinators to develop timelines, schedules and action plans for event set-up and services.
Creates chair set timelines and plans for non-hockey related events.
Attends department planning meetings along with participation in Safety Workgroup.
Helps prepare department work schedules, set staffing responsibilities, and review quantity and quality of work performed. Schedule full/part-time employees and subcontracted service providers (stagehands, temp labor, etc.) according to event demands.
Supervises and instructs the crews in the set-up, additions and changes, striking and tear down of events. Makes changes in floor plans and layouts at the direction of management in charge of events. Assists in the planning and execution of changeovers of the Huntington Center from one event to another.
Supports and assists the Director and Manager of Operations with budgeting and staffing plans; training, supervising, and evaluating personnel and service providers.
Responsible for the cleaning, upkeep and minor maintenance of the facility and related support areas.
Reports all major maintenance items and safety concerns to management.
Responsible for delivering the highest level of service to all clients and events. Assists in resolving client’s questions and concerns.
Oversees the cleaning, minor maintenance and proper storage of all event equipment and furniture, including Hockey, staging, audio/visual equipment and motorized equipment.
Assists in the training and orientation of new employees, assist with continuing education and training sessions for existing employees, monitors employees progress and assist with employee evaluations.
Expected to resolve employee conflicts by reference to general work instructions, Union contract and ASM’s policies and procedures. Informs management of disciplinary or other problems with crew members.
Assists with snow removal and other outdoor grounds maintenance projects as directed.
Operates motorized equipment in the performance of assigned duties ie: ice resurfacers, forklifts; floor scrubber, aerial lifts, snow removal equipment, etc.
Assists with ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and ice reverse osmosis system.