Operations Coordinator (Bilingual)

KIPP•Indianapolis, IN

1d•$42,000

About The Position

The Front Office Coordinator is responsible for managing the daily operations of the school front office and serving as the primary point of contact for families, students, and visitors. This role ensures front office systems operate efficiently, supports family communication, and assists with key operational processes such as attendance follow-up and student information management. The Front Office Coordinator works closely with the Director of School Operations and school leadership team to ensure front office systems support strong communication, organization, and family engagement.

Requirements

A minimum of 2-3 years of work experience
Outstanding project management, organizational skills, and extraordinary attention to detail
Strong communication skills.
Conveys information in a way that is strategic, honest, timely, and respectful
Demonstrated ability to multi-task and work within an ambiguous, fast-moving, start-up environment, while driving toward clarity and solutions
Pass a criminal background check, as required by law

Nice To Haves

Spanish fluency (preferred)
Experience in education or non-profit fields (preferred)

Responsibilities

Manage daily front office operations and maintain an organized and welcoming environment
Serve as the primary point of contact for families, students, and visitors
Ensure front office procedures are implemented consistently and efficiently
Provide timely and professional communication with families
Support families with questions related to school processes and systems
Ensure families receive clear and helpful information when interacting with the school
Conduct daily attendance phone calls to families of absent students
Maintain accurate attendance communication records
Support attendance follow-up systems to ensure strong student attendance
Manage visitor check-in and check-out procedures
Ensure visitors follow school safety protocols
Maintain front office security and visitor documentation
Support the maintenance of accurate student information in school systems
Assist with basic student documentation coordination as needed
Collaborate with school operations staff to ensure accurate student information records
Support administrative tasks that contribute to efficient school operations
Assist school leadership with scheduling and operational coordination as needed