Operations Coordinator (Bilingual)

KIPP • Indianapolis, IN

7d • $42,000

About The Position

The Front Office Coordinator is responsible for managing the daily operations of the school front office and serving as the primary point of contact for families, students, and visitors. This role ensures front office systems operate efficiently, supports family communication, and assists with key operational processes such as attendance follow-up and student information management.
The Front Office Coordinator works closely with the Director of School Operations and school leadership team to ensure front office systems support strong communication, organization, and family engagement.

Requirements

• A minimum of 2-3 years of work experience
• Outstanding project management, organizational skills, and extraordinary attention to detail
• Strong communication skills.
• Conveys information in a way that is strategic, honest, timely, and respectful
• Demonstrated ability to multi-task and work within an ambiguous, fast-moving, start-up environment, while driving toward clarity and solutions
• Pass a criminal background check, as required by law

Nice To Haves

• Spanish fluency (preferred)
• Experience in education or non-profit fields (preferred)

Responsibilities

• Manage daily front office operations and maintain an organized and welcoming environment
• Serve as the primary point of contact for families, students, and visitors
• Ensure front office procedures are implemented consistently and efficiently
• Provide timely and professional communication with families
• Support families with questions related to school processes and systems
• Ensure families receive clear and helpful information when interacting with the school
• Conduct daily attendance phone calls to families of absent students
• Maintain accurate attendance communication records
• Support attendance follow-up systems to ensure strong student attendance
• Manage visitor check-in and check-out procedures
• Ensure visitors follow school safety protocols
• Maintain front office security and visitor documentation
• Support the maintenance of accurate student information in school systems
• Assist with basic student documentation coordination as needed
• Collaborate with school operations staff to ensure accurate student information records
• Support administrative tasks that contribute to efficient school operations
• Assist school leadership with scheduling and operational coordination as needed

Benefits

• The starting salary for this position is $42,000 and includes a highly competitive benefits package.
• Opportunities for performance-based bonuses are also available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees