Operations Coordinator
About The Position
WELLSTAR, a majority-owned subsidiary of WELL Health Technologies Corp., is Canada's leading provider of healthcare-focused technology solutions. WELLSTAR Clinical Platform Group (WCPG) is a growing organization focused on delivering technology solutions and operational value to clinics. As the organization continues to expand across sales, account management, implementation, infrastructure, customer success, customer support, product development and engineering, we are seeking an Operations Coordinator to bring structure, accountability, operational rigor, and process optimization to a rapidly evolving environment. This is an ideal opportunity for a highly organized, execution-oriented professional who enjoys building systems, improving workflows, coordinating cross-functional teams, and helping leadership teams operate more effectively. The Operations Coordinator will report to the VP Operations and play a critical role in supporting operational execution across multiple functional areas, including Account Management, Operations, Business Intelligence and Data, Regulatory Affairs, People & Culture, Leadership Cross-Functional Initiatives. This role is designed for someone who is highly organized and analytically curious. We are not looking for someone who simply completes administrative tasks manually. We are looking for someone who actively identifies opportunities to improve efficiency, streamline workflows, introduce structure, leverage AI, technology, and operationalizes scalable processes across the company. The successful candidate will coordinate strategic meetings, on-site initiatives, establish business reporting, and visibility into operational priorities, and serve as an operational change champion through the organization’s continued growth.
Requirements
- 2–5 years of experience in operations, coordination, project support, business operations, analytics support, or similar roles
- Experience working in fast-paced or growing organizations preferred
- Healthcare, SaaS, startup, consulting, or operational support experience considered an asset
- Strong organizational and coordination skills
- Advanced proficiency in Excel and/or Google Sheets
- Excellent written and verbal communication skills
- Strong attention to detail and follow-through
- Ability to manage multiple priorities and stakeholders simultaneously
- Comfort working independently in dynamic environments
- Power BI experience
- SQL familiarity
- Operational reporting and dashboard experience
- Workflow/process improvement experience
- Familiarity with project management and tools (Monday.com, JIRA)
- Exposure to AI tools, automation tools, or operational technology platforms
- Highly accountable
- Execution-oriented
- Process-minded
- Organized under pressure
- Resourceful and solutions-focused
- Comfortable with ambiguity
- Naturally proactive, curious and interested in improving how organizations function
Nice To Haves
- Experience working in fast-paced or growing organizations preferred
- Healthcare, SaaS, startup, consulting, or operational support experience considered an asset
Responsibilities
- Coordinate recurring all-staff, cross department and leadership meetings
- Prepare agendas, coordinate guest speakers, meeting materials, action trackers, and follow-up documentation
- Coordinate on-site meetings, development workshops and logistics
- Establish scalable KPI, deliverable and progress tracking framework across WCPG to ensure key stakeholders are informed
- Support leadership execution priorities and operational follow-through
- Identify opportunities where WCPG can execute operational consistency across departments
- Integrate new employee assets, company SOPs, contracts, templates into a WELLSTAR Clinical Platform Group operational framework
- Identify manual or high friction workflows that can be improved with measurable outcomes
- Support standardization WCPG operational processes, onboarding, business data insights and documentation
- Establish a framework platform to accelerate team coordination, communication, and accountability processes
- Support implementation of scalable operational systems and tooling
- Support KPI tracking and operational reporting
- Maintain and improve operational dashboards and trackers
- Assist with Excel- and Power BI-based reporting initiatives
- Support data organization, cleanup, and reporting workflows
- Help operationalize recurring reporting processes to reduce manual effort
- Support communication and coordination across operational teams
- Help facilitate alignment between departments and leadership stakeholders
- Support special projects and operational initiatives as required
- Ensure key priorities continue moving forward in a fast-paced environment
Benefits
- Competitive salary that reflects the value and expertise of the successful candidate
- Commitment to fair and equitable compensation
- Commitment to fostering a diverse, inclusive, and accessible workplace
- Great Place to Work® certification
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
