Operations Coordinator

Good Place Holdings • Tallmadge, OH

11d • Onsite

About The Position

PowerPro 360 is seeking an Operations Coordinator to ensure the smooth day-to-day operations of their AssetPro and Electric Power IQ businesses. This role involves a variety of hands-on tasks including customer service, contract management, invoicing, Salesforce administration, training coordination, data analysis, reporting, and general office operations. The ideal candidate is organized, detail-oriented, adept at managing multiple priorities, and reliable.

Requirements

• Bachelor’s degree in business, business management, or a related field — or equivalent experience.
• At least 2 years of general office administration or related business experience.
• Strong organizational and time-management skills.
• Excellent attention to detail, particularly when working with contracts, customer information, invoicing, and reports.
• Strong communication and interpersonal skills.
• Comfortable working with customers and building positive relationships.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt when priorities change.
• Analytical mindset with the ability to work with data and identify useful business insights.

Nice To Haves

• Experience with CRM systems, particularly Salesforce, is a plus.
• Experience with Learning Management Systems (LMS), particularly Docebo, is a plus.
• Experience with Adobe Captivate is a plus.
• Previous supervisory experience is helpful.

Responsibilities

• Coordinate the day-to-day office operations for PowerPro 360.
• Keep information, records, schedules, and processes organized and up to date.
• Coordinate activities across multiple departments and ensure important details are managed.
• Work with the sales team to coordinate customer quotes and contracts.
• Review contract terms and conditions and maintain accurate contract records.
• Track renewals, expirations, and other important dates.
• Help ensure contractual obligations are fulfilled and invoices are processed accurately.
• Process accounts receivable and accounts payable activities.
• Provide responsive, friendly customer service and help resolve customer questions or issues.
• Create and manage sales campaigns in Salesforce.
• Help drive lead generation and track customer engagement.
• Maintain accurate customer information and records.
• Support the sales team with information that helps strengthen customer relationships and improve conversion.
• Oversee the day-to-day operation of the Learning Management System (LMS).
• Manage users, system configuration, course uploads, assessments, and learning materials within the LMS.
• Help troubleshoot LMS issues and ensure customers have a smooth training experience.
• Organize and maintain training content within the LMS.
• Compile semi-monthly and annual financial and referral reports.
• Analyze data related to operations, training sales, and AssetPro sales.
• Turn information into useful reports and insights that help the team make informed business decisions.
• Coordinate onsite training events from start to finish, including booking locations, coordinating catering, confirming trainers and attendees, and preparing/shipping materials.
• Coordinate virtual training events and set up customer access to training portals.
• Help ensure every training experience is organized and runs smoothly.
• Provide direction and supervision to a part-time administrative assistant.
• Jump in where needed and take on other responsibilities that help the PowerPro 360 team succeed.

Benefits

• Opportunity to make a meaningful contribution.
• Work alongside people who care about doing quality work, serving customers well, and helping one another succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level