Operations Coordinator

Fast Lane Consulting and Education Services•Raleigh, NC

4d•Remote

About The Position

The Operations Coordinator provides course-coordination services for designated public and private training engagements across assigned product lines. This role coordinates courseware, labs, training materials, virtual meeting invitations, student and instructor communications, and approved instructor travel arrangements. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities across a variety of products and services. Coordinating with the Operations Delivery Manager, the Operations Coordinator will work closely with Sales, Product Line Management, Alliances, Finance, and other internal teams. This is a remote position, but the candidate will work 8am to 5pm eastern time zone to align with business hours.

Requirements

Strategic planning
Risk analysis
Budget Management
Staff Management
Decision making skills
Problem solving skills
Strong attention to detail
Communication Skills
Organization skills
Time Management
Adaptability

Nice To Haves

Bachelor's degree
3+ years of professional experience
Experience in B2B technology, IT services, IT training, SaaS, or professional services.

Responsibilities

Process student enrollments for public classes to include: Internal Web Bookings Special programs.
Assist Ops Managers with Logistics Management on private classes.
Pre-Class Courseware/lab ordering and distribution.
Distribution of class joining instructions.
Input student rosters into EMAN for private classes.
Distribution of Instructor Information (II) emails.
Creation and platform support of ILO/Web-Ex/Microsoft Teams delivered events.
Creation of MTMs.
During Class Student Q&A and support.
Track attendance.
Post Class Input MTM results into EMAN/SP.
Exam voucher ordering and distribution.
Thank you/Missing Eval emails.
Answer incoming calls/web inquiries about Fast Lane and our offerings.
Student support for public classes for their specific product lines.
Manage all vendor platforms in support of operational tasks and administration.
Plan and schedule cost effective external training venues, travel and logistics.
Support finance with revenue and expense coding in the CRM.
Follow, maintain and develop processes that proactively manage service level requirements to all customers and vendors.
Provide reporting to vendors and customers as required.
Support inter-departmental initiatives such as the implementation of new courses and programs including, but not limited to, budgeting and purchasing of equipment, establishing timelines and certification requirements.
Responsibilities are not limited to the above duties