Operations Coordinator

InnerCity Weightlifting • Cambridge, MA

10d

About The Position

InnerCity Weightlifting's (ICW) mission is to reduce gun violence by amplifying the voice and agency of people who have been most impacted by systemic racism and mass incarceration.
We partner with program participants through case management and careers in and beyond personal training. Individuals are elevated as experts in fitness and the social issues they've lived. ICW is a culture and community in which power dynamics are flipped, social capital is bridged, and new leaders emerge in the fight to combat long-standing inequities.

Position Overview: The Operations Coordinator is responsible for the execution and management of systems and standard operating procedures across sites and systems. Their priorities ensure that sites are operating at peak performance, including services to students and clients alike.

Requirements

• Interest in social justice and passionate about ICW mission
• 1–3 years of experience in an administrative, operations, coordination, or academic setting preferred (internships, part-time roles, volunteer work, or relevant coursework welcome)
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Drive, Calendar); comfort learning new tools and technology
• Experience creating reports, tracking information, or preparing presentations in a professional or academic environment
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and systems with attention to detail
• Excellent written and oral communication, interpersonal and organizational skills
• Willing and able to take feedback and adjust behavior as needed with a hunger for professional growth
• Ability to handle sensitive information with discretion and professionalism

Responsibilities

• Work with Site Directors to ensure facilities are stocked with both office and gym supplies needed
• Ensure facility cleanliness is maintained across sites, including the management of cleaning supplies
• Process all mail, including the processing of both income and expenses, and ensure 100% follow-up as necessary
• Manage vendor relationships for expenses of all categories
• Manage storage and organization of all documentation, both physically and digitally, with 100% accuracy
• Manage all rental groups in KS facility, including scheduling, coordination with Coaches and Trainers, invoice management, and pipeline management (i.e. identifying 2-3 new groups per year)
• Ensure post-meeting notes are taken accurately and distributed to staff members following weekly All-Staff meetings
• Support team with other miscellaneous tasks, working to solve operational challenges as they arise
• Manage online store (Printful and Shopify) and any communications with customers regarding orders
• Lead recruitment efforts for job openings including posting roles
• Conduct all initial screenings of candidate
• Coordinate interview processes from start to finish, ensuring all candidates leave the process feeling dignified and respected
• Conduct initial onboarding of all new employees, ensuring a welcoming and comfortable transition when joining the ICW team
• Produces, contributes to and/or oversees publishing of all reports related to metrics/KPIs/Participant data, etc.
• Becomes a proficient user of data in all major systems used for tracking and reporting (currently includes QuickBooks, Salesforce, BambooHR, Bloomerang, MindBody, Fathom)
• Learns, documents and updates all current data collection processes
• Owns and updates the ROI model and is responsible for supplying data for the Annual Report process and Development reporting
• Establishes and follows a routine to collect Participant data from staff members and ensures that it is recorded in appropriate systems
• Provides support to the Development team when needed, to ensure all deadlines are met
• Consistently evaluates data tracking and tools used, making recommendations for necessary adjustments and improvements

Benefits

• A partially matching SIMPLE IRA retirement plan
• Reimbursement of health insurance of up to $250/month, or $500/month with dependents
• Generous paid holiday policy
• 15 days paid vacation for years 1 and 2 of employment, and 20 days for years 3+ of employment
• Employees accrue sick/medical leave time per the Massachusetts Earned Sick Time Laws
• 24/7 access to gym spaces
• Year-round “summer Fridays”; closing at 2pm

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees