Operations Coordinator - Twin Cities Orthopedics

Revo Health•Eagan, MN

3h•Onsite

About The Position

The Operations Coordinator will manage Excel Care Suites in the day-to-day operations. The Operations Coordinator will work collaboratively with the EXCEL nurses, therapists, surgeon care teams, and with health care providers in coordination and facilitation of services within the episode of care. This is a part-time (0.75) position working Monday-Thursday 8:00am-3:30pm with occasional Fridays in Q4 out of our Eagan location. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma GED or equivalent
Past work experience in a healthcare environment required
Basic knowledge of medical terminology required
Customer Service experience required
Ability to sit for extended periods (up to 8 or more hours per day).
Frequent use of hands and fingers for typing, writing, and handling documents.
Occasional standing, walking, bending, or reaching within the office environment.
Ability to lift and carry office supplies or files weighing up to 20 pounds.
Visual acuity to read electronic and paper documents.
Auditory ability to participate in phone or video calls clearly.
Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).
Ability to comply with company policies, procedures, practices, and business ethics guidelines.
Ability to comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance.
Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
Prioritize workload effectively.
Communicate respectfully and professionally in face-to-face, phone and email interactions.
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Responsibilities

Coordinate patient suites in conjunction with nursing staff
Coordinate patient admission and discharge times and communicate with staff
Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the Excel experience
Answers phones, greets patients and providers, and provides administrative support for physicians and nurses
Process patients’ admissions/discharges
Update patient satisfaction and outcomes score to patient files
Maintains flow of the care suites
Responds effectively to unpredictable situations
Able to multitask effectively in a high stress and fast paced environment , both autonomously and a team
Assist with preparing charts for upcoming patients
Data entry in the EXCEL Case Management System as applicable
Orders and maintains department supplies and equipment
Coordinates with medical professionals regarding patient follow-up care
Maintain cleanliness, organization, and supply inventory in patient room
Coordinates location transfers of patients
Collaborates with ASC discharge team for patient hand-off
Collaborates with/informs Leadership of changes in staffing requirements
Turnover rooms to support patient discharges and admissions
Any and all other duties as assigned