Operations Coordinator, Golden Skybridge Adventure Park

Pursuit Collection•Golden, BC

36d

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Welcome to a sky-high adventure in the beautiful Columbia Valley, British Columbia. The Golden Skybridge Adventure Park is located amidst six stunning National Parks and is an incredible place to live and work. From canyon-spanning zipline rides to moments of awe atop Canada's highest suspension bridge, wonder awaits at Golden Skybridge! ROLE & RESPONSIBILITIES Reporting to the General Manager, the Golden Skybridge Operations Coordinator plays a key cross-functional role supporting staff experience, operational efficiency, special projects, and guest satisfaction at Golden Skybridge. This position is responsible for staff housing coordination, onboarding, uniforms, event planning, vendor management, review monitoring, uniform distribution, and various administrative, project and operational tasks. Working closely with multiple departments and external stakeholders, the Operations Coordinator ensures seamless internal operations while enhancing the overall employee and guest experience.

Requirements

Experience in hospitality, HR coordination, or operations support.
Strong organizational and interpersonal communication skills.
Proficiency or ability to learn with platforms such as Whats App, Rent Manager, RTP, Mail Chimp , Centerviews, Medallia, Outlook and Workday .
Ability to manage multiple projects across departments in a fast-paced environment.

Nice To Haves

Conflict resolution training or certification an asset

Responsibilities

Employee Support (Onboarding, Orientation, & Offboarding) Facilitate onboarding workflows including employee profile setup in Whats App, welcome communications, weekly newsletters, staff accommodation, timeclock orientation, and distribution of necessary onboarding materials
Co-lead GSB and BJC staff orientations, coordinate bookings, scheduling and attendance, and serve as a point of contact for new hires throughout their initial integration
Administer exit interviews and performance wrap-ups, compiling trend reports to inform HR and leadership of strategy
Monitor and maintain Golden Ideas requests and execution for future reporting back to management and staff
Working closely with the Events Coordinator. Provide support and collaborate on execution of events, with a particular focus on staff-related functions and internal team experiences
Internal Communications & Engagement Initiatives Plan and execute monthly employee events, social activities, and engagement campaigns that foster morale and team cohesion
Develop and manage contra partnerships, ensuring equitable access and adherence to GSB policies
Coordinate staff-wide communications, including internal bulletins, weekly newsletter, and seasonal updates
Assist employees with internal Pursuit Bookings
Uniform & Policy Compliance Management Support management in ensuring team compliance with appearance and grooming standards, including obtaining and tracking signed policy acknowledgments from all employees
Monitor uniform lifecycle, recommend replenishment timelines, and collaborate with department managers on sizing and forecasting
Manage uniform inventory, procurement, and distribution
Operational & Administrative Support Draft and circulate meeting agendas and notes for recurring leadership and interdepartmental meetings
Manage office supplies inventory
Manage vendor invoicing and purchase order tracking via Centerviews; ensure timely approvals and budget alignment
Coordinate staff shuttle operations, including route planning, driver coordination, and collaboration with department heads on scheduling needs
Collaborate with leadership and cross-functional teams to support the development, coordination, and execution of project plans, ensuring alignment with operational goals and timelines
Assist General Manager with Weekly Leadership Meeting meetings with minutes and followups
Support Senior Leadership team, including General Manager, Operations Manager and Hospitality and Guest Experience Manager as needed
Staff Housing & Residential Coordination Oversee end-to-end management of employee housing, including onboarding/offboarding via Rent Manager, room inspections, maintenance tracking, inventory management, and the administration of bi-weekly payroll deductions
Mediate roommate or housing-related conflicts, ensuring a safe, respectful, and well maintained living environment
Conduct regular audits and work with property management to uphold housing standards
Seasonal Recruitment & Workforce Support Assist with seasonal recruitment activities, including interview scheduling, applicant tracking, and onboarding support across diverse departments
Serve as a liaison between hiring managers and candidates during seasonal ramp-ups
Guest Experience & Reputation Monitoring Actively monitor, respond to, and analyze online guest reviews across multiple platforms
Prepare weekly Net Promoter Score (NPS) and guest satisfaction reports; contribute to monthly guest experience review meetings with insights and action items
Collaborate with frontline teams to implement service improvements based on review analytics
Payroll Administration for Golden Skybridge Departments Serve as the primary liaison for payroll-related processes across multiple GSB departments, ensuring timely and accurate submission of employee hours and wage adjustments
Support department managers in validating timeclock entries within Workday, troubleshooting discrepancies, and resolving missed punches or scheduling errors prior to payroll deadlines
Communications & Community Represent GSB internally and externally, manage staff announcements, internal postings, and support GSB’s involvement in community initiatives
Be Golden Skybridge’s representative on the Pursuit Community Foundation board, supporting Pursuits overall goals to give back to our local communities
Support Golden charities and community groups to ensure they are supported in applying for the Pursuit Community Foundation for funding