Operations Coordinator

SERVPRO of Bear/New Castle/Upper Darby•Bear, DE

10d

About The Position

SERVPRO of Bear, New Castle, and Upper Darby is seeking an experienced, highly organized professional to join their team as an Operations Coordinator. This role is more than a traditional administrative assistant position, requiring someone who enjoys variety, thrives in a fast-paced environment, and takes pride in helping keep a growing business organized and moving forward. The Operations Coordinator will work closely with the leadership team, support multiple departments, coordinate projects, solve problems, and ensure the office and operations run efficiently. The ideal candidate is someone who naturally takes ownership, communicates well, enjoys learning new things, and wants to build a long-term career with a growing company. The Operations Coordinator provides administrative and operational support across multiple departments and plays an important role in keeping the business running efficiently. Responsibilities can vary daily, including assisting with scheduling and dispatch, coordinating projects, preparing reports, supporting accounting, organizing documentation, assisting with customer communication, or working alongside leadership on special initiatives. The role is for someone who enjoys being the person others rely on to help keep everything organized.

Requirements

Three or more years of experience in administrative support, office management, executive assistance, operations coordination, project coordination, or a similar role preferred.
Excellent organizational and time-management skills.
Strong communication and customer service abilities.
Advanced Microsoft Office skills, including Outlook, Word, and Excel.
The ability to prioritize multiple responsibilities in a fast-paced environment.
High attention to detail and strong follow-through.
Professional judgment and the ability to work independently.
A positive, team-first attitude.
A desire to learn, grow, and take on increasing responsibility.

Nice To Haves

Experience in restoration, construction, insurance, property management, or another service-based industry is helpful but not required.

Responsibilities

Provide administrative support to company leadership.
Assist with dispatch and scheduling coordination.
Support the Accounts Receivable and Billing departments.
Assist with Job File administration and project documentation.
Prepare reports, spreadsheets, correspondence, and other business documents.
Coordinate meetings, calendars, and special projects.
Answer and direct incoming customer calls professionally.
Maintain accurate information within company software systems.
Communicate with customers, vendors, insurance representatives, and teammates.
Help improve office procedures and administrative processes.
Assist with recruiting, onboarding, and employee training coordination.
Support multiple departments based on business needs.
Perform a variety of administrative, operational, and project coordination responsibilities that contribute to the success of the organization.
Step in to assist teammates whenever needed and help create an exceptional customer experience.

Benefits

Profit sharing
Training & development
401(k)
401(k) matching
Competitive salary
Cash Balance Pension Plan
Paid vacation and holidays
Opportunities for advancement and increased responsibility
Stable, year-round employment with a growing, locally owned business
Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs