Operations Coordinator
About The Position
The Operations Coordinator serves as the operational backbone of the dispatch department by supporting load execution, shipment tracking, driver communication, documentation management, and billing preparation. This role ensures loads move smoothly from booking through invoicing by maintaining accurate data, monitoring shipment progress, collecting documentation, and providing exceptional service to drivers and customers. The Operations Coordinator allows the Dispatch Manager to focus on fleet optimization, customer relationships, and strategic dispatch decision-making by owning the transactional and administrative components of the workflow.
Requirements
- High school diploma or equivalent required.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities simultaneously.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office and transportation systems.
- Customer-service mindset.
- Ability to work effectively in a fast-paced transportation environment.
Nice To Haves
- Associate degree in logistics, transportation, business, or related field preferred.
- 1-3 years of dispatch, transportation, logistics, customer service, or administrative experience preferred.
- Experience using transportation or dispatch software preferred.
- Transportation or trucking industry experience.
- Experience with McLeod, Transflo, ELD platforms, or dispatch software.
- Strong problem-solving and customer service skills.
Responsibilities
- Enter load information into transportation management systems.
- Create and distribute dispatch information to drivers.
- Verify load details, appointment information, and special instructions.
- Assist with scheduling and load coordination activities.
- Monitor daily load progress and shipment status.
- Conduct check calls and follow-up communications with drivers.
- Update load statuses within transportation systems.
- Communicate shipment updates to customers and brokers.
- Escalate service disruptions or concerns to the Dispatch Manager.
- Collect and organize proof of delivery (POD) documentation.
- Verify load documentation is complete and accurate.
- Support load closeout processes.
- Prepare billing packets for invoicing.
- Verify rate confirmations, load details, and supporting documentation match operational records.
- Serve as a primary point of contact for routine driver and customer inquiries.
- Provide professional and timely communication.
- Assist drivers with operational questions and load information.
- Maintain strong working relationships with drivers, customers, and brokers.
- Maintain accurate records and system updates.
- Generate operational reports as requested.
- Assist with auditing completed loads and transportation records.
- Support onboarding and dispatch process documentation.
Benefits
- Medical Plan options, including fertility coverage and free mental health and telehealth coverage
- Dental and Vision Insurance
- FSA/HSA options
- Paid parental leave
- Company-provided short-term disability, long-term disability, and life insurance
- Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
- 401(k) with a generous company match
- Pet Insurance Benefits
- Tuition reimbursement
- 21 Paid Days Off
- 7 Paid Holidays
- Paid comprehensive on-the-job training
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
