Operations Coordinator

Bray International, Inc.•Plymouth, MN

29d•$25 - $36•Onsite

About The Position

The Backlog and Customer Operations Coordinator is responsible for managing and maintaining the sales order backlog, supporting customer account setup, analyzing/reporting operations metrics, coordinating shipment invoicing, and ensuring timely order fulfillment. This role serves as a key liaison between customers, vendors, warehouse operations, and internal sales teams to ensure accurate order processing, inventory availability, and profitability review.

Requirements

Proficiency in Microsoft Office Suite, particularly Excel.
Experience working with data cubes and creating pivot tables for reporting and analysis.
Strong analytical and problem-solving skills.
Excellent organizational skills with attention to detail.
Ability to manage multiple priorities and follow up effectively on open issues.
Strong verbal and written communication skills.
Understanding of inventory management, order fulfillment, and shipment processing.
Knowledge of gross profit analysis and sales order review processes.

Nice To Haves

Experience in distribution, manufacturing, or supply chain operations.
Familiarity with ERP systems and order management software.
Experience coordinating with vendors, warehouses, and customer service teams.

Responsibilities

Maintain and manage the sales order backlog to ensure order status information is accurate and current.
Monitor open orders and proactively follow up on shipment delays with vendors and suppliers.
Coordinate with warehouse personnel to verify inventory availability and support timely customer shipments.
Assist with the setup of new customer accounts, ensuring all required information is accurately entered and maintained.
Process and review shipment invoicing to ensure accuracy and timely billing.
Analyze sales shipment gross profit (GP) to verify orders were sold at acceptable profit margins and identify discrepancies for review.
Generate and analyze reports using data cubes and pivot tables to support operational decision-making and backlog management.
Collaborate with sales, purchasing, warehouse, and customer service teams to resolve order-related issues.
Maintain accurate records and documentation related to orders, shipments, customers, and vendor communications.
Provide ongoing support for process improvements that enhance order management, inventory control, and customer satisfaction.
Review and classify products into predetermined product groups to ensure accurate reporting, inventory tracking, sales analysis, and business performance measurement.
Generate monthly Pareto reports tracking office performance across predetermined categories and key performance metrics. Ensure data accuracy and provide reports to management for operational review and planning.