Operations Coordinator

Constellation•Berkeley, CA

3d•$70,000 - $90,000•Onsite

About The Position

The Operations Coordinator role is focused on providing office, administrative, and customer support to our staff and the researchers hosted in our shared workspace. This position will report to a member of the Program Operations team. The ideal candidate is detail-oriented, has excellent interpersonal skills, and is excited to support AI safety research in a fast-paced and friendly work environment. (The vibe and pace of work is much closer to a growing startup than a traditional nonprofit.) Ideally, you also have a few years of office management, customer support, or administrative experience. In this role, you’ll be the first person visitors and program participants meet when they arrive. You’ll respond to researcher support requests, maintain accurate records in our systems, troubleshoot and fix things around the office, and help facilitate special events. This is an in-person, full-time position. Core hours are 8:30am–5:00pm weekdays, with additional evening and weekend hours expected for events and urgent needs.

Requirements

Experience coordinating administrative tasks for a team
Ability to be friendly, professional, and engaging with a wide range of people
Clear, concise written communication
Strong attention to detail
High level of proficiency with Google Docs & Sheets
Comfortable learning new web applications and technologies

Nice To Haves

Experience managing customer support issues or user requests (preferred, not required)
Experience maintaining a physical workspace (preferred, not required)
Experience planning in-person events for groups (preferred, not required)
Experience using Slack, Asana, and CRM tools (preferred, not required)

Responsibilities

Administrative support: Reserving offices and meeting rooms. Booking travel and lodging for visitors and guests, preparing desks and offices for new members, updating headcount estimates, etc.
Customer support: Welcoming visitors when they arrive, registering them in our systems, and giving orientation tours. Managing inbound support requests, solving the ones you can, and escalating tickets that require input from other team members.
Site support: Troubleshoot and fix issues around the office. Order food, drinks, and office supplies. Update and post signage.
Event support: Staffing workshops and happy hours, helping with event setup and takedown, identifying and responding to issues.
Team support: Supporting other programs and projects as needed. Over time, you can take on more responsibility and ownership of the work you find most interesting.