Operations Coordinator - Houston Galleria

Tiffany & Co.•Houston, TX

2d•Onsite

About The Position

Tiffany & Co. is a renowned luxury brand with a rich heritage of exquisite designs and romantic ideals, symbolizing excellence for over 175 years. We are committed to creating an organization that recognizes and rewards excellence, aligning with our dedication to craftsmanship, timeless design, and corporate sustainability. Our employees are passionate, kind, and professionally committed, upholding high standards and continuously educating themselves about new merchandise, cultures, and the evolving luxury market. The Tiffany Experience, which involves creating connections, providing personalized experiences, and honoring the Tiffany Legacy, is paramount and never compromised.

Requirements

2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong Analytical skills.
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

Perform all back-of-house operations in a Tiffany store.
Coordinate order fulfillment, manage inventory, and coordinate client service activities.
Act as a key holder and manager on duty when a manager is unavailable.
Deepen client relationships to drive loyalty and spend, supporting the store in achieving sales goals.
Capture customer data during interactions to cultivate new and existing customers.
Elevate the in-store experience by consistently delivering memorable moments and acting as a Tiffany brand ambassador.
Execute best practices by optimizing hospitality and store amenities to create unique experiences.
Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure, and practice.
Provide exceptional operational support, including order fulfillment, shipping, receiving, replenishment, cleaning jewelry, transferring merchandise, and taking in jewelry repairs.
Ensure compliance with all internal control procedures and maintain inventory accuracy.
Partner and communicate effectively with Sales Professionals, Management, and clients.
Support company operations efficiency objectives by maximizing productivity and providing feedback on process changes.
Assist management in coordinating work and coaching team members when acting as manager on duty.
Ensure operational excellence in all tasks.