Operations Coordinator

Whipple Service Champions•Hurricane, UT

5d•$50,000 - $55,000•Onsite

About The Position

Whipple Service Champions is seeking a highly organized and proactive Operations Coordinator to support its growing operations across the market area. This role will be based in the St. George office and will serve as a shared market resource, supporting multiple locations and teams in areas including dispatch, scheduling, payroll administration, customer relations, and general operational support. The ideal candidate thrives in a fast-moving environment, enjoys problem-solving, communicates exceptionally well, and is willing to provide additional support where needed.

Requirements

Experience in HVAC, plumbing, electrical, home services, or another field-service environment strongly preferred.
Previous experience in dispatch, scheduling, office operations, customer service, payroll, or a similar support function preferred.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
Strong attention to detail and follow-through.
Comfortable working in a fast-paced environment where priorities can change throughout the day.
Ability to work independently while remaining highly collaborative with multiple teams.
Strong problem-solving skills and the confidence to take initiative.
Comfortable handling difficult customer conversations professionally.
High degree of discretion when working with employee, payroll, and customer information.

Nice To Haves

Experience with ServiceTitan or similar field-service software is a plus.

Responsibilities

Provide dispatch and scheduling support as needed across the market area.
Assist with coverage during vacations, PTO, high-volume periods, and other staffing gaps.
Provide additional weekend dispatch coverage when required.
Help ensure technicians are scheduled and dispatched effectively to support customers and business needs.
Communicate proactively with technicians, leadership, and customers when schedules or priorities change.
Help identify and resolve scheduling or dispatch issues before they negatively impact the customer experience.
Assist with payroll preparation, review, and administrative processes.
Help identify and resolve payroll discrepancies in a timely manner.
Maintain accurate employee and operational records.
Partner with managers and centralized support teams to ensure information is accurate and submitted on time.
Provide administrative support for other critical market functions as needed.
Serve as an additional resource for escalated customer concerns and service issues.
Help resolve customer concerns quickly, professionally, and with an ownership mindset.
Coordinate with field leadership and technicians when additional information is needed to resolve an issue.
Assist with customer follow-up and communication.
Help ensure customers receive a consistent experience regardless of which location or team is supporting them.
Serve as a flexible support resource across the broader market area based on business needs.
Build strong working relationships with local offices, field leadership, dispatch, payroll, and customer-support teams.
Develop an understanding of the unique needs, personnel, and operating practices of each supported location.
Provide coverage and redundancy for critical office functions during vacations, absences, peak seasons, and periods of increased demand.
Identify recurring administrative or operational pain points and recommend process improvements.
Assist leadership with special projects and operational initiatives as needed.