Operations Coordinator

LifestyleRx•San Leandro, CA

6d•Remote

About The Position

LifestyleRx is a virtual lifestyle medicine clinic that combines medical expertise with a team-based approach, including one-to-one and group medical visits, nutritional coaching, education, and digital tracking. We are looking for a Operations Coordinator for our Care Team Operations group to support our clinical team and ensure smooth day-to-day physician operations. This role works closely with physicians and internal teams to manage schedules, coverage, and basic technical support, helping ensure a consistent and positive experience for both doctors and patients.

Requirements

Strong computer proficiency and comfort learning new software and systems.
Demonstrates empathy, professionalism, and discretion when supporting physicians, especially during stressful or personal circumstances.
Able to juggle multiple tasks simultaneously without becoming overwhelmed.
Is highly organized and comfortable managing multiple schedules, priorities, and requests.
Communicates clearly and calmly, both written and verbally.
Is proactive, solution-oriented, and able to work independently in a remote environment.
Adapts well to change and can pivot quickly when priorities shift.
Enjoys supporting others and helping systems run more smoothly.

Nice To Haves

Experience in healthcare operations, scheduling, or clinical support is an asset but not required.
Experience providing basic technical support or troubleshooting is an asset.
Physically located in British Columbia is preferred for this role for time coverage purposes but is not strictly required

Responsibilities

Coordinate physician coverage during vacations, leaves, and unexpected absences to ensure continuity of patient care.
Adjust physician hours and schedules based on availability, capacity, and operational needs.
Serve as a point of contact for physicians regarding scheduling changes, availability updates, and coverage planning.
Provide basic technical support for physicians, including assistance with Zoom, hardware setup, and troubleshooting common issues.
Support physicians with basic EMR-related questions and workflows (e.g., access issues, navigation, and common tasks).
Liaise with internal teams to communicate schedule updates and ensure accurate calendar and system setup.
Help identify recurring operational or technical issues and suggest improvements to workflows and processes.
Other ad hoc operational and administrative tasks as required.