Operations Coordinator V

Meta Platforms • Menlo Park, CA

6d • Onsite

About The Position

A key area of focus for the role will be the executive support function. This role will coordinate closely with cross-functional support partners, work directly with executive customers, and help ensure the overall health of the service. The focus is on building strong relationships, maintaining clear communication across teams, and keeping a proactive eye on service quality, so that any risks or gaps are identified and addressed early.

Requirements

• 5+ years of experience in audio-visual and video conferencing support operations
• Deep familiarity with Cisco Video Conferencing, Zoom & Google Meet
• Experience working with VIP's and Executives in an operational capacity.
• Experience with video conferencing project management , operational processes, risk management & mitigation .
• Background & working experience using Cisco Hardware and Software
• Must be able to meet tight deadlines, on a fast-paced production schedule
• Proficiency in monitoring, detection, remediation through technology
• Demonstrable experience of service management of contractors and/or direct teams.
• Willingness to travel between offices locally and occasionally internationally
• Flexibility with working hours for global timezones
• Passion for technology and agility at learning new products and technologies
• Excellent organizational skills, able to prioritize work effectively & efficiently
• Able to work autonomously or within a team environment
• Experience working independently and making sound choices without additional support

Nice To Haves

• Bachelor's degree or demonstrated equivalent work-related experience
• Excellent problem-solving skills and effective communication skills
• Experience building and keeping good relationships with business partners & 3rd party partners

Responsibilities

• Drives the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms, remote deployments, and specialty spaces globally.
• Proactively drives operational service to support video conferencing solutions for executives
• Ensures operational rigor across inspections, break/fix & remediation processes.
• Partners closely with global video conferencing operations & engineering services to ensure alignment.
• Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executive’s video conferencing hardware and software technology.
• Technically proficient and able to step in to support high-priority meetings and small scale events using video conferencing technologies.
• Builds and maintains stakeholder and cross-functional relationships and communications across including Executive teams, Facilities, Deployments, Events & security partners.
• Drives executive service reporting and documentation and ensures continuous development & improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree